The Chris Moyes Memorial Award
This Award is presented to the bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of May 2011.
To win the title of Top National Bus Driver, entrants need to go that extra mile to provide the customer’s ideal: a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and well-being – in short, a true professional and worthy ambassador for the job.
Nominations for this Award were received directly from employers and by members of the public via our brand new web site www.topnationalbusdriver.co.uk. Over 70 public nominations were received
Stephensons of Essex - Rochford, Essex
Trevor Owen has worked for Stephensons for a little over two years, having started his bus career with London Transport in 1980 – though he worked outside the industry for five years between 2004 and 2009.
“Not only is he a helpful and valued employee,” the company told us, “but the volume of praise he receives from our customers is at levels we have never experienced before. As well as being permanently friendly and cheerful, he will always go that extra mile to help a customer with a problem.”
His customers certainly agree, and praised him for being “always cheerful, helpful and friendly”, whilst another told us “I always feel totally safe when he is the driver”. A third told us that they had “never ever had such a wonderful driver”. Our mystery traveller certainly agreed – he told us that, in 55 years of riding on buses, Trevor had given him the best ride he had ever had! A worthy champion indeed.
Runner Up: Ian Grebby
Trent Barton - Langley Mill, Nottinghamshire
Ian is a shining example to his colleagues and a delight to his customers, according to his employers. “His amazing, top flight consistent performance is something that comes naturally,” they told us.
I still enjoy being a bus driver after 12 years,” he says. “The best part of the job is helping customers to have a really good journey, and see them leave with a smile.”
Ian also scored highly in our mystery traveller checks, with one report telling us that he even manages to smile when he's under pressure because the service is delayed!
Paul Ferry - Arriva North East – Blyth, Northumberland
Paul is 41 years of age. He lives with his partner, Stephanie, and two young children Callum and Olivia. He has worked for Arriva for four and a half years and has had many commendations from customers during this time.
Jane Greenacre - First South Yorkshire - Olive Grove Depot, Sheffield
Jane Greenacre is a perfect example of a bus driver, according to her employers in South Yorkshire. “A model professional with an exemplary record for safety and customer service in a tough working environment. Her shining moment came when chosen as the company’s Superstars champion for professionalism beyond the call of duty during the blizzards last year.”
Tony Horler - Oxford Bus Company, Oxford
Tony joined Oxford Bus Company after a career in the farming industry. Not only is he one of the company's best drivers, he is their most economic! Oxford told us, “His people skills are an example to everyone. He loves his job and radiates that joy to everyone. He is a wonderful man, much loved by his colleagues and especially his passengers.”
Stephen O'Hara - Lothian Buses - Longstone Garage, Edinburgh
Stephen O’Hara has worked for Lothian Buses in Edinburgh for 12 years, receiving many commendations from his employer and passengers.
“He is an exemplary member of our team,” Lothian told us, “and our overall winner of our company Driver of the Year Award in 2010. Stephen always goes that extra mile to offer first class customer service to our customers.”
Kevin Wood - Trent Barton – Sutton-in-Ashfield, Nottinghamshire
Kevin, aka Zippy, is a pleasure to work with and a role model to drivers everywhere. Always eager to help out and do whatever is asked of him, he attracts countless customer comments, and consistently scores well in audits. This led to the crowning achievement of winning his employer's Driver of the Year 2011 – a victory Kevin dedicated to his depot colleagues.
Judges' Overall Verdict
Our quest to find Britain's top bus driver involves the verdict of customers, employers and our mystery travellers in a three-way check on standards and service delivery.
The competition goes from strength to strength and this year nominations came from members of Bus Users UK and the wider general public through our dedicated web site, www.topnationalbusdriver.co.uk. We were delighted with the response from the site in its first year, and this is reflected in the high standards of this year's competition.
Who could be nominated?
Any licensed PCV driver in full-time employment on registered local bus services outside London, who has been in continuous employment for the 12 months ended 31 May 2011.
… and by whom?
We welcomed nominations from employers, bus passengers or bus user groups, or other organisations. Self-nomination was not considered appropriate for this category. We're grateful for the assistance of Bus Users UK and Passenger Focus in delivering this award in 2011.
Criteria and Entry Requirements
Where drivers are nominated for this award, their employers will be contacted, and asked to:
- Endorse the nomination and supply further information about the employee to us
- Obtain the nominee's consent to their name being put forward for the award.
Entrants will be assessed by the judges on their technical and professional skill. Evidence of this will be required from their employers and could include:
- The nominee’s accident record
- Number and duration of safe driving awards won by the nominee
- Technical and professional skills, as evidenced by such items as internal driver assessment reports or marks achieved in driving competitions
- Disciplinary record
- Public Commendations
In addition, short-listed entrants for the Top National Bus Driver award will be subject to mystery traveller checks
The winner of the Top National Bus Driver prize will be the individual who best represents the whole range of professional and customer care skills required for this important and highly demanding job.