Sponsored by the Luke Rees-Pulley Charitable Trust
Luke Rees-Pulley was a driver at London General’s Putney Garage who loved the job and was passionate about treating passengers properly. He was tragically murdered in 2005, and the charitable trust was founded by his father Richard in his memory.
This award is presented to the London bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of June 2007.
All London bus garages were eligible to submit nominations for their best-performing drivers based on:
- Mystery Traveller reports
- Driving Standard Assessment reports
- Public Commendations
- Driver Monitoring (Internal) assessments
- Accident record.
Where necessary other areas of performance, including discipline and attendance, were considered.
The winner of the Top London Bus Driver prize was, in the judges' view, the individual who best represented the customer's ideal: a driver who is friendly, helpful, conscientious, mindful of passengers' comfort and wellbeing - in short, a true professional and worthy ambassador for the job.
Winner: Nelio Rebelo-Goncalves Transdev London United, Tolworth Garage
A driver from Tolworth Garage, Nelio is a true gentleman whose old-fashioned virtues of politeness and unruffled calm make him an ideal bus driver who ia able to cope with even the most pressured situations.
He makes sure elderly passengers are safely seated before pulling away, is patient and courteous towards his customers in wheelchairs, and always friendly towards schoolchildren. He remains silent when he is driving to ensure that he is fully focused and on and safe for the important he has to do.
Nelio has a seven-year accident-free record, and his record for attendance and timekeeping is excellent. He is willing to help his colleagues and the company, by changing shifts at the last minute to cover duties when necessary. Nelio is a true professional in every respect.
Joint Runner Up: Rosalie Grant First London, Hayes Garage
Rosalie has been described by colleagues as a wonderful,very kind, very punctual, very happy, friendly and warm person. If anybody has a problem she will help and, if something needs doing, she will do it, even at short notice.
Rosalie is an enthusiastic and hardworking member of the Hayes garage team. She always makes people on her bus feel comfortable and safe, and these testimonials are confirmed by passenger commendations, an excellent service record (Rosalie has never been the subject of a complaint), and Superstar of the Month award at her depot.
Joint Runner Up: Roy Lambe Go-Ahead London, Stockwell Garage
Formerly a Riverside and Victoria driver, Roy is known as the Old Rocker of Stockwell because he takes a keen interest in late ‘50s and ‘60s music, and even dresses the part at social functions. Despite working on busy route 11, he is the top commendation earner at his garage and never receives public complaints. Passengers love his witty chat and amiable disposition.
Roy is a true busman, always clean and smart in appearance, with excellent driving skills recognised by his assessments, and a first-class attendance record. He is a wonderful ambassador for London General, and Stockwell Garage in particular.
Graham Payne First London, Uxbridge Garage
Graham is a highly-skilled, long-serving bus driver at Uxbridge Garage who is meticulous in his attention to detail. He has an outstanding record for safe driving and attendance, and is always smartly dressed. He is very popular with passengers and has commendations from people who describe him as “helpful and courteous”. He has never been the subject of a passenger complaint.
He has also been commended for his “calm, measured, and professional manner” when confronted with anti-social behaviour on his bus.
Brian Atrill Arriva London South, Croydon Garage
Brian has a superb attendance record and no blameworthy accidents whatsoever throughout his 24 years service. He has an excellent driver assessment and public complaints record, and commendations to his name.
He is said to be an extremely reliable member of staff. He represented Arriva London at Blackpool in September as the current Arriva London South Driver of the Year.
Marco Bernadi Arriva London, Lee Valley Garage
Marco is described as one of the unsung heroes on whom the bus industry relies and who deserves an opportunity in the limelight. Always seen in full uniform, whilst quiet he is very pleasant and polite.
He has had no accidents of any description in his eight years service and no public complaints whatsoever. His attendance is first-class with only one recorded day off on record – and that was in 2002 – as is his general disciplinary record. Not surprisingly, this Lee Valley Garage driver also has excellent driver assessment reports.
Shao Ruan East London Bus Group, Leyton Garage
Shao Ruan’s performance is described as always exemplary. He has always displayed quality service to the customer. He presents a smart and friendly face to members of staff and passengers at all times.
His attendance and performance are excellent, and he has not had any time off work (other than holidays) for three years or any blameworthy accident in his nearly six years service. Shao always shows interest in new developments, and his skills and demeanour are such that he was selected to represent East London at Beijing and nearly made it to final selection.
Dalmar Ibrahim National Express London, Walworth Garage
Dalmar is one of National Express London's most reliable drivers. His attendance record is impeccable, always arriving early for shifts. His driving is to a very high standard as recognised by recent DSA assessments and he has no accidents on his record. He has received a commendation for being pleasant to customers, exhibiting good driving standards, and being courteous to all road users.
He will always try to help where possible, and will go beyond the normal call of duty in an emergency to ensure that his service still runs. As such, he is a very valued member of staff at Walworth Garage.