and QBE Insurance
This is the "grand prix" of the UK Bus Awards.
Pre-eminent amongst bus operators in the UK, the UK Bus Operator of the Year, more than any other, delivers consistently excellent customer service. The company will demonstrate its success through sustained effort over the long term.
The crème-de-la-crème, the winner of the UK Bus Operator of the Year will be selected from the highest-scoring contestants of the awards for Top Independent Operator, Top Shire Operator and Top City Operator. All these awards use the same criteria, so that separate entries were not sought for this category.
In selecting the overall winner, the UK Bus Operator of the Year, judges considered the different circumstances of operators of varying sizes and operating terrains: 'mystery traveller' assessments were once more a very important and indeed a deciding factor.
The Winner and UK Bus Operator of the Year 2012
Nottingham City Transport
A top quality bus operator in the UK’s least car-dependent city and with the Passenger Focus Bus Passenger Survey showing customer satisfaction of over 91%, amongst the highest in the UK, Nottingham City Transport has put into service sixty-eight brand new buses in twelve months, introduced frequency enhancements on twenty routes and invested in staff and technology, generating patronage growth of 2.1% in the difficult economic climate of the last year.
As one of the best examples of successful local authority partnership and with much else to be admired in the way this company has developed in recent years, the judges drew particular attention to its commitment to customer research, providing easily-accessible real time information, and staff training and welfare.
A company that has been transformed in recent years, and with a consistent approach to training, communication and performance, Reading Buses continues to build its reputation for success. With high levels of investment including a large fleet of hybrid buses, strong branding of routes and by forging close links with the council, the university and other stakeholders, the company is a key part of the community.
Its concentration on the vital areas of customer service, value for money, and communication with customers and staff, all of which have led to an operational record now ranking amongst the best despite the disruption caused by the railway station redevelopment, plus the charismatic leadership of its Chief Executive, attracted high praise from the judges.