Putting Passengers First sponsored by Euro Bus Expo
Winner, Silver Award, Coastrider X7 - Stagecoach East Scotland
Stagecoach East Scotland's X7 Coastrider is the only coach route linking the towns and cities along the cast coast of Scotland. The service is operated by high specification coaches, providing a luxury service for commuters and tourists with free wifi, at seat charge points, leather reclining seats, air-conditioning, toilet and dedicated bike racks on board. The route was extended to serve three hospitals in Perth as well as the city centre and into Dundee to provide a fast, frequent link between key hospital sites. Growth in passenger use in recent years has led to several increases in the number of journeys provided and subsequently influenced the purchase of new, higher capacity vehicles in 2014 to cater for demand.
The judges felt that the service reflects the standard that the whole group aspires to and an approach of not being complacent but building something new on what works already. The judges were impressed by Stagecoach's search for continuous improvement.
Unsung Heroes Award sponsored by Backhouse Jones
Highly Commended, Jean Scott - First Glasgow
"Around 40,000 pieces of lost items are found on First Glasgow's fleet of 950 buses every year," says the company. "Each day 59 year old Lost Property Assistant Jean Scott goes to extraordinary lengths to return items to their owners."