Sponsored by TfL London Buses
The Customer Service Champion is the member of staff who, by taking exceptional pride in their work, ‘go the extra mile’ in keeping London’s buses running.
Winner: Ahmed Serhani, Driver Kings Cross Metroline
Ahmed's manager says "He is the most conscientious driver that I have met in my career. He is very company orientated and always does his best for his passengers. He does not believe that he is doing anything more than what is expected of him. "We first noticed the exceptional level of customer service that Ahmed was providing from the unusually high volume of passenger commendation letters we received. They highlighted his "consistently happy and cheerful manner" and how he "smiles, cheers, talks to us, comments on our day and makes us feel very welcome in his bus."
Runner-Up: Lesley Salmon, Driver Tolworth Transdev London United
Lesley has established a remarkable relationship with her passengers and frequently receives commendations and gifts such as flowers and chocolates.
She works on the K2 route which runs past Kingston Hospital and has shown wonderful empathy to vulnerable passenger groups such as elderly outpatients. She is also able to connect with young people and encourages positive behaviour at school run times. She treats each passenger as an individual.
Lesley demonstrates how a bus driver can engage with the community and relate to passengers in the most positive way.
Farah Siyad – Driver Battersea and Sam Saifar, Supervisor, Beddington Travel London
Farah Siyad, has continuously demonstrated a high standard of people skills and driving standards. On duty he has shown that passengers’ safety and comfort are his main priority.
Sam Saifar has proven that his dedication and commitment is demonstrated far beyond his normal working day. He has demonstrated a keenness to help out in any situation.
Both men take pride in their appearance and are always willing to help a colleague in need. They display a positive attitude and caring nature - both are a true asset to the company. This was proved in a very dramatic way recently when, thanks to their diligence and skilful handling of a delicate situation, they prevented a young boy from being abducted and were able to assist the police to arrest the perpetrator who was also wanted in connection with a murder investigation.
Stephen Briant, Driver Merton London General
Stephen has been continually commended for the courtesy he has shown towards passengers and colleagues alike. He is friendly, approachable and above all, his overall attitude shows that he is more than capable of dealing with the many passengers that travel on his bus. Aside from Stephen’s ability to interact with the public, he has also been commended on his driving standards on several occasions and has a reputation for delivering spectacular customer service.
Paul Gibbs, Driver, Catford Garage, Selkent
Paul has been employed as a driver since October 1978, and is a great asset to the Company. Both his performance and attendance are excellent. Paul has received 4 ‘fully acceptable’ driving observations. He is always on hand to help and his overall record contains several commendations from members of the public; a credit to him and his warm and friendly personality.
Ade Osibeluwo, Revenue Protection Inspector (nights), TfL Revenue Protection
Revenue Protection Inspectors are trained to look out for anything unusual, be it in a ticket or on a person. With experience and training they have acquired good observational skills. Ade Osibeluwo has this ability and, combined with his natural humility, dignity and decision making skills, put it to good use when he noticed a lost child and ensured that the child was returned safely to his parents.