Top National Bus Depot, sponsored by Personal Group
Hengrove, First Bristol
Bristol is said to be the most congested city in the UK and it remains a very challenging place to run buses. Despite that, Hengrove has made significant progress transforming its operation to make it more efficient, delivering better journeys for its customers. It has trialled new systems, worked more collaboratively as a team, and increased its engagement with the community. The judges noted the beneficial effect of going back to basics over aspects of service delivery and how, bringing operations and engineering closer together, a far better understanding of the way in which better services on the ground can be delivered has been achieved.
The Chris Moyes Memorial Award for Top National Bus Driver, sponsored by Traffilog UK
Jaison Annear (First Bristol - Hengrove)
Over five years, Jaison has proved himself to be a model employee with a great attitude and manner. He has maintained an untarnished employee record and gained lots of positive customer feedback. In the last year alone he has also won two employee awards. Jenny MacLeod, general manager for First in Bristol, says, “Jaison is a polite, easy going and modest character. He routinely goes the extra mile for his passengers because that’s genuinely the kind of helpful person that he is. We really value his professionalism and from all of his letters of commendation we know that the customers do as well.”