Top National Bus Driver 2015

The late Chris Moyes, in whose memory this award is presented

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The Chris Moyes Memorial Award

 

This Award is presented to the bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of May 2014.

To win the title of Top National Bus Driver, entrants need to go that extra mile to provide the customer’s ideal: a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and well-being – in short, a true professional and worthy ambassador for the job.

Winner, Gold Award: Carole Hind - trentbarton

"Carole's immaculate presentation and warm, welcoming smile for every customer creates a great first impression," says her employer, trentbarton. "Her calm, patient approach to dealing with enquiries puts even the most anxious customers firmly at ease, and the standard of Carole's driving is unable to be faulted. A sparkling performance all round was recognised when Carole won trentbarton's Driver of the Year in 2015," it adds.

Winner, Silver Award: Denis McMahon - Abellio Surrey

Denis McMahon embodies an ideal customer-focused Abellio bus driver. He loves his job and always makes sure his customers have a safe and pleasant journey. Within one and a half years since joining the company in 2013, Denis has received an impressive 12 customer commendations and he is an inspiration to his colleagues, as well as being a credit to the bus industry. Praise from passengers includes: "Great guy! Charismatic and offers sweets to passengers!"; "Kindest most helpful driver you would meet; so says everyone on the bus" and "If there were more Denis-like people in this would, it would be a far happier place". Denis' driving skills are considered to be impeccable and mystery travelling feedback praised his friendliness, welcoming every passenger, as well as kneeling the bus until everyone was seated, smooth with gentle and progressive breaking, appropriate speed and very good use of interior and exterior mirror.

The judges were impressed by the all-round quality shown by Denis with driving skills matched by his customer service, noting the very passionate and supportive commendations he has received in a short space of time.

Winner, Bronze Award: Phil Rowson - Nottingham City Transport

When meeting Nottingham City Transport (NCT) bus driver Phil Rowson, you will be struck by his energy, enthusiasm and positivity - qualities which he channels into every aspect of his life, whether advising fellow drivers, building his own house or learning a new language to get to know fellow foreign passengers. Fity-six year old Phil has been driving for NCT for 13 years and he is as enthusiastic now as he was when he started. Every September, he personally meets and greets thousands of Freshers at NCT's stand. A modest man, Phil is renowned for his friendliness, impeccable service record and passion for his job and helps new drivers as a Mentor/Buddy and as supervising support driver to new recruits in their first few weeks. He has not had one day off sick in his 13 years of driving for NCT and has been awarded the highest number of commendations from passengers, and at his wife's suggestion, entered NCT's Seasonal Driver award, beating over 800 drivers for NCT Driver of the Year. He found a purse holding a considerable amount of money left on his bus, traced the owner via her library card where he pulled up to return it.

The judges were struck by the lengths Phil goes to make passengers welcome, not least his repertoire of Spanish, Italian and Mandarin phrases with which to welcome students, helping people to navigate round Nottingham and offering advice on the best value travel tickets and places to visit. They also praised his flawless record and his pragmatic approach when dealing with passengers frustrated due to the roadworks and infrastructure disruptions taking place in the city.

Finalists

David Skitt - Arriva Midlands

"Driver David Skitt is a stalwart of the bus industry, having dedicated over 28 years to Arriva," says his employer Arriva Midlands. "He has an explemary safety record, and is praised widley and frequently by his peers and customers for his ability to combine professional expertise and a cheery disposition."

Daniel Curry - Arriva North East

Everything Arriva North East driver Daniel Curry does is carried out with huge amounts of enthusiasm and passion. Extremely popular with customers, his dedication and professionalism shine through and Daniel offers guidance and support to his colleagues at all times. He has received numerous commendations from both customers and employees in his seven years with Arriva, and as a mentor for new drivers, he often receives positive feedback from members of staff thanking him for his support. Daniel ensures trainees are fully aware of all aspects of customer care, safety and customer expectations and is always on hand to help them no matter what time of day. When it comes to passengers, he shows empathy to each one and excels in difficult situations. Last year he was nominated by a colleague to become an 'Arriva Angel', promoting outstanding customer service. During his time in this role, Daniel has attended many events at local businesses, universities and hospitals promoting bus travel.

The judges were impressed by Daniel's role as not just a bus driver with shining customer service but as an ambassador for the bus industry both on the bus and at stakeholder events.

Zachary Narvaez - Brighton & Hove Bus and Coach Company

Zachary Narvaez is no ordinary bus driver in the eyes of his employer, Brighton & Hove Bus and Coach Company. He epitomises the sort of professionalism and customer care the industry strives towards. Zachary cannot do enough for the bus service and his love of the industry is infectious. As well as being wonderful with customers, he strategically calculates all the aspects to add up to deliver a great overall bus service. When asked what makes him stand out, some colleagues say it's the way he is with customers and others the way he talks about getting more people on buses - as if he has a personal stake - or that he observes, respects and listens to colleagues as if a fine art. All agree he makes a difference, and at the young age of 20, when he's not driving, he hoovers up any information about how the business he works in so he can play his part in the delivering the best bus operation possible. When he works on the company's tour bus, he wins over passengers with a lively introduction and addresses them like a compere on a stage. He also volunteers for the company's charity scheme.

The judges were very impressed by Zachary's passion, not only for excelling in his driving, but for wanting to boost the business as a whole, and they look forward to his achievements in the industry in the future.

Chris Richmond - Konectbus

Chris Richmond was interviewed for a job with Konectbus in 2013, he reportedly came across as a smart and confident young man. "His interest and enthusiasm for the job impressed the Operations Manager who had no hesitation in giving him a position," says his employer. "Since 2013 we receive regular compliments about Chris. He is a very professional driver and sets a fine example."

Keith Renshaw - Transdev Keighley & District

For Transdev, Keith Renshaw is not just a model bus driver but a model human being! Taking ultimate pride in everything he does, Keith even hands out homemade cakes to his passengers, establishes new services with the community and organises customer events. He loves nothing more than being a bus driver and making people happy and is an inspiration, says Transdev, to the whole industry. His warm personality and kind-hearted nature has touched not just customers, but fellow colleagues who have worked alongside him for the last 12 years. Using his own budget, he decorated a vehicle for Poppy Day and sold poppies at the front of his bus for charity. He also decorates his bus with his own trimmings at Christmas. He also helped establish Dalesbus which has exceeded expectations with its popularity and outside of this day job, he volunteers at Keighley Bus Museum, and was instrumental at a recent open day at Keighley Bus Station which helped raise ú250 for Sue Ryder Care.

The judges were very impressed by Keith's kindness - from handing out homemade cakes to charity work, but crucially in making his passengers smile and enhancing their experience.

Who could be nominated?

Any licensed PCV driver in full-time employment on registered local bus services outside London, who had been in continuous employment for the 12 months ended 31 May 2015.

… and by whom?

We welcomed nominations from employers, bus passengers or bus user groups, or other organisations. Self-nomination was appropriate for this category.

Criteria and Entry Requirements

Where drivers are nominated for this award, their employers will be contacted, and asked to:

  • Endorse the nomination and supply further information about the employee to us
  • Obtain the nominee's consent to their name being put forward for the award.

Entrants will be assessed by the judges on their technical and professional skill. Evidence of this will be required from their employers and could include:

  • The nominee’s accident record
  • Number and duration of safe driving awards won by the nominee
  • Technical and professional skills, as evidenced by such items as internal driver assessment reports or marks achieved in driving competitions
  • Disciplinary record
  • Public Commendations

In addition, short-listed entrants for the Top National Bus Driver award will be subject to mystery traveller checks

The winner of the Top National Bus Driver prize will be the individual who best represents the whole range of professional and customer care skills required for this important and highly demanding job.