This Award is designed to recognise and reward high standards of operation and customer care by bus depots and garages throughout the UK.
The Award is open to bus depots or garages that operate buses on local bus services outside London. For the purposes of this award, a bus garage is defined as an authorised operating base at which vehicles are both stabled overnight and maintained.
Who can be nominated?
In order to qualify to enter this award, a bus depot or garage must have an allocation of not less than 10 vehicles and operate not less than 500,000 kilometres per year on registered local bus services.
… and by whom?
We welcome nominations from all three categories from customers, authorities, user groups or bus operators. Self-nomination is acceptable.
Criteria and Entry Requirements
The award will be made to the garage which, in the opinion of the judges, delivers the highest operational standards to its customers. ntries must contain a full set of data against the following Key Performance Indicators:
- Scheduled Annual Mileage
- Lost Mileage, absolute and as a percentage of scheduled
- Punctuality statistics (Number of departures operated, proportion measured and the percentage measured as “on time”, i.e. not more than one minute early and five minutes late)
- Staff turnover (all grades, including engineering staff)
- Annual PSV Test pass rate
- Details of any warning or prohibition notices issued by VOSA in the previous twelve months
- Customer Satisfaction and Mystery Traveller Survey results (if undertaken)
- Driver Quality Monitoring Data (where undertaken)
- Statistics regarding the volume and nature of public complaints
In addition, each entry needs to contain a submission concerning the depot/garage’s own work to:
- maintain and improve operational standards
- make contributions to local and global environmental objectives
- develop and maintain a team spirit within the garage (e.g. sports and social clubs, etc)
- play a positive role within the communities served (charity work, community involvement, sponsorship programmes, etc).
Finally, submissions should state whether or not there has been any Traffic Commissioner action in the three years prior to entry relating to the depot's operations, or whether any investigation, disciplinary hearing or known VOSA report is ongoing at the time of entry. If so, provide a full account of the matter(s).
Entries should address each of the above criteria to assist with the judging process, because non-transferable marks will be allocated for each of these criteria.
Short-listed garages will be subject to Mystery Travelling and other spot checks during the judging process. Judges reserve the right to request additional data, for audit purposes. Any such data will be subject to the strictest confidentiality arrangements.
Note that it is a condition of entry that any prize awarded should be collected by at least one member of front-line staff at the UKBA Presentation Ceremony. The winning garage will receive a cash prize which must be used to improve staff facilities at the garage.