The Chris Moyes Memorial Award
sponsored by Traffilog UK
This Award is presented to the bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of May 2013.
To win the title of Top National Bus Driver, entrants need to go that extra mile to provide the customer’s ideal: a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and well-being – in short, a true professional and worthy ambassador for the job.
Winner 2013: Raul Campos Folgado (Lothian Buses - Edinburgh)
Raul moved to Scotland from Spain five years ago and decided to stay in Edinburgh. He enjoys his job and since joining Lothian Buses he has been the subject of numerous customer commendations. This is no surprise, as he approaches his duties conscientiously and with good humour. He is deservedly popular with colleagues and customers alike and is seen as a true ambassador for his employer and the industry in general.
Runner Up: Barry Polkey (Nottingham City Transport)
Barry is a relative newcomer to the bus industry, having joined fairly late in a varied, but generally people-orientated career. However, he has quickly established himself as a shining example of good customer service and won NCT’s 2012 Driver of the Year award. He enjoys the interaction with his customers and this provides the motivation for doing the best he can for them.
Jaison Annear (First Bristol & Avon - Bristol)
Over five years, Jaison has proved himself to be a model employee with a great attitude and manner. He has maintained an untarnished employee record and gained lots of positive customer feedback. In the last year alone he has also won two employee awards. Jenny MacLeod, general manager for First in Bristol, says, “Jaison is a polite, easy going and modest character. He routinely goes the extra mile for his passengers because that’s genuinely the kind of helpful person that he is. We really value his professionalism and from all of his letters of commendation we know that the customers do as well.”
Harmesh Chand (Newport Transport – South Wales)
When it comes to the qualities required to be a top bus driver, Harmesh Chand’s employers claim he has them all. Reliable, loyal, trustworthy, modest, polite and helpful are just some of the labels he has attracted, and he goes out of his way to provide first class customer service. It is therefore not surprising that he attracts regular customer commendations, making him a worthy contender for Top National Bus Driver.
Gino Contrino (First Devon & Cornwall)
Gino has been a bus driver in the Camborne area of Cornwall for some 26 years and is regarded as a great representative for his employer and an inspiration to others. He has won awards for his outstanding customer service skills and has a consistently good track record. As his employer says: “He loves his job, and it shows.”
Augusto Iandi (First Hampshire & Dorset - Weymouth)
Gus, as he is known, is a popular driver with an infectiously cheerful disposition. He demonstrates just what a difference a polite and friendly manner can make. Among the many accolades, one customer said of him: “Overall his service was very friendly and his humour puts a smile on everyone’s face. I’ve never quite met a bus driver like him and he makes my journey a joy. He is so polite and everyone in the community knows about his great attitude and friendliness.”
Phil Millard (First Manchester)
Phil works on the Manchester Metro Shuttle service, a tendered service on behalf of Transport for Greater Manchester, and both partners and customers have commended him for his professionalism and exemplary customer service. He has been a driver with First and its predecessors for 35 years and is still keen to learn and improve, making him a perect role model for younger drivers.
Who could be nominated?
Any licensed PCV driver in full-time employment on registered local bus services outside London, who had been in continuous employment for the 12 months ended 31 May 2013.
… and by whom?
We welcomed nominations from employers, bus passengers or bus user groups, or other organisations. Self-nomination was appropriate for this category.
Criteria and Entry Requirements
Where drivers are nominated for this award, their employers will be contacted, and asked to:
- Endorse the nomination and supply further information about the employee to us
- Obtain the nominee's consent to their name being put forward for the award.
Entrants will be assessed by the judges on their technical and professional skill. Evidence of this will be required from their employers and could include:
- The nominee’s accident record
- Number and duration of safe driving awards won by the nominee
- Technical and professional skills, as evidenced by such items as internal driver assessment reports or marks achieved in driving competitions
- Disciplinary record
- Public Commendations
In addition, short-listed entrants for the Top National Bus Driver award will be subject to mystery traveller checks
The winner of the Top National Bus Driver prize will be the individual who best represents the whole range of professional and customer care skills required for this important and highly demanding job.