sponsored by Backhouse Jones
This category will be presented to one or more individuals who perform junior or middle management roles in the industry and are known for their hard-work, loyalty and devotion to duty.
In many cases, the ‘Unsung Heroes’ are those who keep the wheels turning against all the odds; no transport operator can do without such people – even though they often slave away for years with no recognition save their own satisfaction in a service delivered and a job well done, whether they work for the operator or the local transport authority.
Above all, the ‘Unsung Hero’ will be someone who demonstrates the importance of ensuring that the services are delivered for the passenger and for the local community.
Ron Hayes, Brighton & Hove Bus and Coach Company
Ron is Brighton & Hove's Operations Manager and is a dedicated busman through and through. Nothing is too much trouble for him in ensuring services are delivered and passenger expectations are met. He arrives at work before dawn to ensure buses run out correctly and stays late into the afternoon to makes sure operational issues are resolved.
UK Bus Awards Special Commendations for Outstanding Service
Patrick Hughes, National Express West Midlands
Patrick joined the industry in 1966, initially as a driver. He then joined the Training Department and took on the role of Inovas Video Route Training Supervisor. Over the years Patrick has enhanced and developed his initial responsibilities and is an exceptional role model. His unique skills are such that he continues to work on a part-time basis after his official retirement.
Andrew Howard-Smith, Stagecoach Manchester
Andrew certainly qualifies for being one of the bus industry's unsung heroes. He has a reputation for being reliable, adaptable, creative, loyal and trustworthy, with an ability to deliver a diverse range of activities to a high standard. For example, Andrew has recently extended his skills to Green Travel Planning which has led to a 5% increase in staff modal shift away from private cars.
Dennis Tomlinson, Transdev Burnley & Pendle
As the Duty Manager at Queensgate depot, Dennis starts work at 03:30 each morning. He then spends the next few hours hard at work overseeing the morning run-out. This is sometimes a delicate balancing act which requires considerable skill and experience. Dennis is a popular and reliable colleague and he has always made it to work, despite a 15 mile drive over the Pennines in what are sometimes appalling weather conditions.
Who can be nominated?
Any person working for a bus operator or local transport authority continuously for the last twelve months, who can show service in a management and/or supervisory role of more than five years.
… and by whom?
Senior managers in both operating companies and local authorities are being asked to nominate people within their own organisation or with another operator or local transport authority who, in their view, qualify for this recognition.
Criteria and Entry Requirements
The award will be made on the basis of the quality of the submissions made, which need to set out:
- The nominee’s length of service
- The nature and extent of their current responsibilities
- The consistency of the nominee’s record of achievement
- The sustainability of the entrant’s contribution.