Young Manager of the Year 2014

Sponsored by: CILT logo 

This Award focuses specially on the talent we will all rely on to deliver our bus services for the next 20 years and more: the young managers, currently delivering and planning services at the sharp end - but whose skills will be vitally important over the coming years as the bus increasingly comes to be seen as an aid to reducing carbon emissions and fighting climate change.

Gold Award Winner

Richard Hoare from Arriva in MerseysideRichard Hoare, Arriva North West and Wales

The consummate professional, Richard lives and breathes the bus industry. Since joining Arriva in 2007, he has become one of the most respected and experienced managers Arriva has in the North West where he has managed various depots. From his first ever placement in St Helens Garage, he showcased a thorough understanding of complex issues facing him and in his current role as Merseyside General Manager in Bootle, he is a true strategist in both his approach to work and when mentoring colleagues and junior managers. Richard's knowledge about the processes and procedures that go into running a successful depot go far beyond his 29 years. The judges were able to see the passion Richard has for his business and were impressed by the clarity of his vision.

Nick Faichney who works for Arriva in LondonSilver Award Winner

Nick Faichney, Arriva London

Nick is a Deputy Operating Manager for Arriva London's Enfield depot after joining the company's graduate scheme some four years ago. Extremely well liked amongst both drivers and colleagues, Nick spends as much time with his staff as possible and dedicates much of his management time to working in the traffic office with his team of supervisors to ensure they feel supported and understand how their actions help to deliver a first class bus service. In just six months, working with his manager, Nick has raised the efficiency of Enfield depot from bronze status to gold, with an overall improvement of nearly 25%. Passionate and innovative, Nick made a positive impression on the judges, who felt he has a bright future in the industry.

Matthew Ashton from Arriva in YorkshireBronze Award Winner

Matthew Ashton, Arriva Yorkshire

Matthew is an outstanding talent who joined Arriva through the graduate scheme in 2011 and is now managing Heckmondwike depot with a £9 million turnover and leading a team of over 150 employees. He is described by colleagues as a confident, engaging and compassionate leader of the business, who always delivers and exceeds expectations. Arriva Yorkshire is extremely proud of his achievements; in just three years he has become a key member of the senior management team and his sheer professionalism and track record meant he was entrusted to introduce Arriva's new MAX concept to route 268 in Yorkshire.




Rob Hughes, FirstGroup

Since joining First in 2011 from the company's graduate scheme, Rob has consistently shown himself as a tenacious individual who shines in every job he is given, taking ownership, challenging positively, and securing wins for the wider team. Rob excelled as part of First's team in the London 2012 Olympics - co-ordinating depots, drivers and fleets and working with a wide range of new stakeholders. Promoted to Operations Manager for First's Bolton depot in November last year, Rob has proactively helped the supervisory and staff management teams develop, especially in positive front line staff engagement and he works closely with Bolton College to promote careers in the bus industry. Clearly motivated by challenges, Rob impressed the judges with his encouragement of fresh thinking.


Stephanie Maher from National Express BusStephanie Maher, National Express UK Bus

Stephanie has developed a strong operational knowledge and understanding since joining National Express' graduate management scheme in 2011. Her first appointment as Assistant Operations Manager was at the company's biggest business - Birmingham Central and she now manages 450 drivers and nine office staff at the Walsall depot, where, in her first week she discounted 55 hours from the weekly payments due to incorrect coding. One of Stephanie's most impressive strengths is her employee engagement skills. Committed to staff development and known to go the extra mile for her staff, she has shown great enthusiasm in helping the business reach out to more young women. Finding her a bright and bubbly individual, the judges were impressed by the significant performance improvements Stephanie has achieved.



Who can be nominated?

This Award was open to all managers under the age of 30 who:

  • lead an organisation or major business unit in a professional capacity
  • own and operate their own business employing more than five people
  • work in a local authority, government department or quasi non-governmental organisation with functional responsibility for more than five staff

and by whom?

We welcomed nominations from all eligible organisations, both of their own employees and of outstanding young managers with whom they work in partnership or as stakeholders. Self-nomination was not permitted for this category.

Criteria and Entry Requirements

The judges will reach their decision on the quality of the written submissions made by the nominating organisation.

Short-listed entrants were required to make a presentation to the judges and be interviewed by them.

Nominating organisations must be able to demonstrate that the nominees have shown excellence in management and leadership and that this has been recognised by them.

Nominees must be able to demonstrate:

  • An ability to manage complex tasks, people, processes and the environment in which their organisation operates
  • Effective communication skills with both staff and stakeholders
  • A commitment to mentoring or other leadership activities
  • Demonstrable ability to perform to a budget.

Short-listed finalists were required to make a 10-minute presentation either:

  • on the role of their organisation in the community and the wider transport market, or
  • on a subject of their own choosing relevant to the transport industry

And to answer questions from the judging panel (also 10 minutes).

The TEG logoThe UK Bus Awards scheme is organised by The Bus Industry Awards Limited, a company registered in England & Wales No 3332837.

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