TfL Award for London Bus Garage of the Year sponsored by Transport for London
Winner, Gold Award, Twickenham – Abellio London
Team Twickenham is Abellio London’s jewel. Consistently named as Depot of the Week for outstanding performance, it also maintains top of the league table results and has gone from strength to strength once again over the past year. New recruits actively look to work there. The garage stepped up further last year and took on several new routes temporarily until the Southall Depot was ready to open. The team took everything in their stride and enjoyed every minute of it!
Winner, Silver Award, Tolworth – RATP Dev London
Everyone who works at RATP Dev London’s Tolworth garage understands that they must place the customer at the heart of everything they do. Every member of the team is clear about the contribution he or she is expected to make towards providing great journey experiences and is accountable for it. Managers are convinced that it is the strong teamwork ethic and personal accountability that are behind the garage’s success. Barriers to teamwork, such as a ‘them and us’ culture, are disappearing fast. Members of each discipline work together, respectful of each other and the contribution each makes to the garage’s success.
Winner, Bronze Award, Brixton – Arriva London South
Arriva London’s Brixton garage staff like to be known as Team Brixton. They continually strives for excellence and have seen several improvements over the past year. The garage ended 2017 without any staff lost mileage and consistently topped TfL’s Excess Waiting Time table all year. Lost mileage has also improved, as has the MOT pass rate. The garage has built upon its mileage performance strategies to include root cause analysis to help prevent breakdowns and driver reliability. Staff engagement and morale has been strengthened with open forums and newsletters keeping everyone motivated towards targets. The garage has invested in new toilet and canteen facilities as well as new engineering pits. The team also works with the local community in support of Lambeth Bus Day, as well as local school and Scout trips to the garage, to promote bus travel across London.
Finalist, Perivale – Metroline
The Perivale garage is operated by Metroline, and is manned by a team of dedicated individuals that try to minimise disruption and work very hard to ensure that all buses are out on the road when they are supposed to be. They work very closely with engineering and Ibus, and keep in constant contact to resolve any issues.
Finalist, Barking – Stagecoach London
Stagecoach London’s Barking Garage has just over 300 bus drivers and 20 engineers, supported by nine admin and management staff. There is a strong team ethos, with everyone striving for excellent performance. Customers are seen to be at the heart of everything, and the low level of complaints and high number of commendations support this. The commitment of all of frontline staff to their customers ensures that they continue to provide the best possible service to them. The garage has a mix of long serving employees and newer staff in all departments. Sharing experience in all areas is what makes ‘doing the job’ second nature, so that adding excellence on top is that much easier.