Please see the Categories and Individual Judging Criteria<\/a> section below for detailed information on the entry criteria for the new categories. Categories will be reviewed again for the 2026 scheme.<\/p>\n There are no entry forms. Instead please write an e-mail of between 300 and 500 words describing your project, scheme, employee, company or organisation and why the entry should win. Make the subject line of your e-mail the category you want to enter and include your contact information. Attach three pictures of the person or something visual that best illustrates your project or scheme. See the \u2018How to enter\u2019 section below for more information.<\/p>\n Judging, interviews and mystery travelling will take place in August and September. Operator categories will also be subject to our team of Mystery Travellers who will check service delivery on the road.<\/p>\n Candidates in three of the people categories \u2013 Engineer, Manager and Young Manager of the Year – will be invited for a discussion with the judges and to give a ten minute presentation. These sessions will take place in central London near Kings Cross on the following dates:<\/p>\n Tuesday 6th October – Manager of the Year Finalists will be announced online on 8th and 9th October and the winners at the presentation ceremony on Tuesday 26th\u00a0<\/sup>November at Troxy in London.<\/p>\n You can enter as many times as you like. Entries cover the period from July 2025 until the closing date.<\/p>\n If very relevant to your entry, you can include links to a small number of videos or news stories on websites, but links to supporting documents or presentations will not be viewed. You may be contacted for additional information to assist the judging process.<\/p>\n You will not be penalised for going slightly over the word count, but excessively long entries may be disqualified. In the few categories that require certain information to be sent in the e-mail, this is not included in the word count. We want to make this a \u2018fast and easy\u2019 entry process for all!<\/p>\n E-mail: admin@ukbusawards.org.uk <\/a><\/p>\n Telephone: 0330 010 3450<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#4D1F71″ closed_toggle_text_color=”#4D1F71″ _builder_version=”4.27.6″ _module_preset=”default” toggle_text_color=”#4D1F71″ toggle_level=”h3″ closed_toggle_font_size=”23px” global_colors_info=”{}”][et_pb_accordion_item title=”Bus and the Community” open=”on” open_toggle_text_color=”#4D1F71″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#4D1F71″]<\/p>\n This award is designed to recognise and reward a scheme, project or other activity which has provided benefits to the community in which the bus company operates. We\u2019re looking for nominations which place the bus industry (in its widest sense) at the heart of the local community in the area served, having achieved one or more of the following:<\/p>\n We welcome nominations from, or about, depots where staff have worked together, or from smaller teams of staff or exceptional individuals.<\/p>\n The judges will be looking for entries that demonstrate that the bus operator has placed itself at the heart of its local community. Successful entries will show how staff have undertaken a scheme, project or other activity to benefit the community and the benefits it has brought to local people.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Engineer of the Year ” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This award is designed to recognise, reward and inspire management talent in the engineering disciplines of the UK bus industry. It\u2019s open to all people employed at, or above, the supervisory grade in the engineering function of bus operation, maintenance or manufacturing companies or organisations, for a continuous period of not less than twelve months at the closing date of the competition.<\/p>\n Self-nomination is not appropriate for this category.<\/p>\n The judges will be looking for entries that demonstrate an ability to manage complex tasks, people and processes, effective communication skills and a commitment to mentoring or other leadership activities. They will also consider a candidate\u2019s ability to perform to a budget and to deliver measurable outputs. Judges will also be looking for candidates that demonstrate the importance of the link between what engineers do and the end user passenger on the bus.<\/p>\n Short-listed finalists will be invited for a discussion with the judges and be asked to give a ten minute presentation on a topic of their choosing relevant to their work. This will take place in Kings Cross\/St Pancras in London on Wednesday 7th October.<\/p>\n You must also confirm in the entry e-mail that the person being nominated has given their consent to being entered and that they meet the criteria set out in the description of the category. These confirmations will not be included in the word count for the entry.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Investing in People” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Sponsored by Camilleri Appointments<\/a><\/strong><\/p>\n People are at the heart of every bus operation. Investment in people begins when new staff are recruited, when training is given, and what companies do to retain their employees at every level.<\/p>\n Investing in people also includes what organisations do to encourage team building and break down silos between departments, as well as engender employee engagement and better working practices. Staff are encouraged to identify opportunities to improve the business, highlight unnecessary waste and utilise smarter working practices that benefit the business and its employees.<\/p>\n The judges will be looking for entries that clearly demonstrate how a company has invested in its people. In the cases of recruitment and training, the judges will be looking for innovative schemes and entries that show the effectiveness of the recruitment and training processes.<\/p>\n Where schemes and projects are more concerned with its existing people, the judges will assess how well organisations have engaged with staff, as well as encouraged programmes initiated by its people which deliver benefits to the company and those who work within it.<\/p>\n The judges will consider the timescales, alongside the size of organisation and number of people involved. All projects, big or small, are of interest and the judges will weigh up the degrees of challenge with the actual outcomes in arriving at their decision.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Lifetime Contribution to the Bus Industry” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The Lifetime Contribution Bus Industry award was re-named in 2023 to emphasise that this is for a contribution over a sustained period of time. It recognises a significant and sustained contribution to the success of the industry by an individual who has consistently gone beyond the call of normal duty to improve and promote the bus industry for its users or the wider community over a period of years. This means that the recipient is likely to hold\/have held a fairly senior position in the industry. Self-nomination is not appropriate.<\/p>\n Nominations for this category should include a brief description of why the nominee should win and include what the nominee has done for the wider bus industry. This award is made by the UKBA Management Committee which will assess the nominee\u2019s length of service and record of achievement. It will also consider what their contribution has been to the wider bus industry, over and above the organisations they have worked for during their career.<\/p>\n There is no list of Finalists announced for this category.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”London Bus Garage of the Year” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This Award is open to garages that operate buses on contract to TfL. Performance and monitoring data will be used by TfL London Buses to compile a short-list of garages reaching high levels of recorded performance, which includes:<\/p>\n Each short-listed garage will be challenged to submit its own assessment of its achievements, emphasising the impact of local initiatives on customer service, staff well-being and the communities served.<\/p>\n The most important factor the judges will consider is your approach to customer service in its fullest sense, including all the team that are involved in ensuring buses are clean and in good condition, that they are reliable, and above all, that they are safely driven by friendly drivers. It\u2019s a team effort. They will also consider the development and maintenance of team spirit in the garage and the role the garage plays in the local community.<\/p>\n Please begin your entry by summarising what it is about your garage that has delivered such top performance results.<\/p>\n * The closing date for this category is 5pm on Friday 30th August *<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Luke Rees-Pulley Award for Top London Bus Driver” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This Award is presented to the London bus driver who has best demonstrated excellent performance from the customer perspective in the twelve-month period up to the closing date.<\/p>\n All London bus garages are eligible to submit nominations for their best-performing drivers based on:<\/p>\n If necessary other areas of performance, including discipline and attendance, will be considered.<\/p>\n The winner of the Top London Bus Driver prize will be the individual who best represents the customer\u2019s ideal; a driver who is friendly, helpful, conscientious and mindful of passengers\u2019 safety, comfort and well-being \u2013 in short, a true professional and worthy ambassador for the job.<\/p>\n The judges are looking for entries that really sell the abilities of the nominated driver. They will expect this to be backed up with commendations from customers and managers. If available, it\u2019s also to have results from internal or external surveys.<\/p>\n You must confirm in the entry e-mail that the person being nominated has given their consent to being entered. This confirmation will not be included in the word count for the entry.<\/p>\n * The closing date for this category is 5pm on Friday 30th August *<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Manager of the Year” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This award is designed to recognise and reward outstanding performance in middle management in the UK bus industry. The category is open to middle managers who are over the age of 30 at the closing date of the competition and who have worked in their current capacity for a continuous period of not less than twelve months. The candidate should:<\/p>\n Self-nomination is not appropriate for this category. The consent of the person nominated must be obtained to their name being put forward.<\/p>\n The judges will consider the context in which the individual is operating and the challenges they have met and overcome. High scoring entries will demonstrate that the nominee has:<\/p>\n Short-listed finalists will be invited for a discussion with the judges and be asked to give a ten minute presentation on the role of their organisation in the community and the wider transport market, or a topic of their choosing relevant to bus industry. This will take place in Kings Cross\/St Pancras in London on Tuesday 6th October.<\/p>\n You must confirm in the entry e-mail that the person being nominated has given their consent to being entered and that they meet the criteria set out in the description of the category. These confirmations will not be included in the word count for the entry.<\/p>\n <\/p>\n This category is dedicated to the memory of Andrew Wickham MBE, former MD of Go South Coast.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Partnership for Excellence” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The importance of partnerships in the bus industry has steadily increased in recent years, especially with local authorities. This category is designed to recognise and reward initiatives, projects or innovations which add value to, or improve the attractiveness and effectiveness of, buses or bus services through partnerships with other organisations. Such organisations might be public, private or voluntary sector bodies, other transport operators and manufacturers or other suppliers. Entries are welcomed from any of these organisations. Entrants will need to describe the nature of the improvement being delivered and show how each partner contributed to it. It\u2019s also useful to include whether this is a one-off or ongoing arrangement, and any plans for the future. The judges will be looking for entries that demonstrate the effectiveness of the partnership in delivering measurable results that benefit existing and\/or potential bus users. They will also consider the number of partners involved and the potential for what further enhancements the partnership could deliver, as well as how it might provide a model for similar schemes elsewhere. This category is dedicated to the memory of Peter Huntley, former MD of Go North East and co-founder of the T.A.S. Partnership. [\/et_pb_accordion_item][et_pb_accordion_item title=”ROSCO Award for Safety” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This award will go to the organisation, operator or employee who, in the opinion of the judges, has made the biggest contribution towards the overall safety of bus operations during the past year.<\/p>\n Operators constantly manage volatile operational risks, but this essential work is often invisible because it is embedded in everyday routines. There are many types of initiatives within the category, including new safe systems of work, behaviour changes from learning and incentives, use of new technologies, avoidance of anti-social behaviour and protection for female customers.<\/p>\n If it makes the workplace, bus travel or driving safer, we want to hear about it.<\/p>\n <\/p>\n The judges will be looking for schemes that clearly identify the risk being addressed and the expected results. Entries should provide evidence, ideally quantified, of the improvements achieved. The panel will also consider how sustainable the results are and how the scheme might be applied to the industry more widely. Weight will be given to entries which show how a range of interventions is being used to influence staff motivation, employee agency and capabilities.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Top National Bus Depot” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This category is designed to recognise and reward excellence by a particular bus depot whose staff work together to deliver excellent services, maintaining high operational, safety and customer service standards, and which plays an active role in the community in which the depot serves. Particular attention should be paid to the objectives of the depot and how the team deliver services within the company\u2019s objectives.<\/p>\n For the purposes of this award, a bus depot is defined as an authorised operating base from which buses operate on local bus services outside London, and where vehicles are both stabled overnight and maintained. A depot must have an allocation of not less than ten vehicles with a minimum of 500,000 kilometres per year on registered local bus services. Additionally, the entered depot must represent less than 75% by mileage of the company\u2019s operation.<\/p>\n The judges will be looking for evidence of a well-run and safe depot at the heart of the community which it serves. Service punctuality and well turned out vehicles will also be considered, alongside excellent employee relations and a good team spirit.<\/p>\n Short-listed depots may be subject to spot checks during the judging process and the routes they operate subject to mystery travelling to check on delivery standards.<\/p>\n You must include the following information in the entry e-mail:<\/p>\n The information provided will not be included in the word count for the entry. Please answer concisely.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Top National Bus Driver” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This Award is presented to the bus driver who has best demonstrated excellent performance from the customer perspective in the past twelve months.<\/p>\n To win the title of Top National Bus Driver, entrants need to go that extra mile to provide the customer\u2019s ideal; a driver who is friendly, helpful, conscientious and mindful of customers\u2019 comfort and well-being \u2013 in short, a true professional and worthy ambassador for the job.<\/p>\n Any licensed PCV driver in full-time employment on registered local bus services outside London, and who has been in continuous employment for the twelve months at the closing date of the competition, can be nominated.<\/p>\n Self-nomination is not appropriate for this category. The consent of the person nominated must be obtained to their name being put forward.<\/p>\n The judges will be looking for evidence of an excellent driving and customer service record. They will consider the nominee\u2019s accident record and commendations from customers, mystery travellers and colleagues. This will be put together with the scores from our mystery travellers to determine the winner.<\/p>\n Short-listed drivers will be assessed by mystery travelling to check on delivery standards.<\/p>\n You must confirm in the entry e-mail that the person being nominated has given their consent to being entered and that they meet the criteria set out in the description. You must also include the number, and type, of accidents in past three years. This information will not be included in the word count for the entry. Please answer concisely.<\/p>\n <\/p>\n This category is dedicated to the memory of Chris Moyes, one of the founders and Chief Executive of the Go-Ahead Group.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”UK Bus Operator of the Year” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Sponsored by C9 Recruitment<\/a><\/strong><\/p>\n The winner of the UK Bus Operator of the Year will be selected from the highest-scoring contestants of the Top City Operator, Top Contracted Operator, Top Shire Operator and Top SME Operator Awards. Separate entries are therefore not sought for this category<\/span>. Please enter one of these four award categories.<\/p>\n In selecting the overall winner, the UK Bus Operator of the Year, judges will consider the different circumstances of operators of varying sizes and operating terrains in reaching their overall conclusion.\u00a0 Mystery traveller assessments will be important and may well be a deciding factor.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Top City Operator” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This Award is open to operators of registered local bus services based in, or operating wholly or mainly in:<\/p>\n The judges are looking for high quality bus operators which can demonstrate that they:<\/p>\n Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.<\/p>\n You must include the following information in the entry e-mail:<\/p>\n The information provided will not be included in the word count for the entry. Please answer concisely.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Top Contracted Operator” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This Award is open to operators of local bus networks under contract to one or more local authorities. For the 2026 competition, that means services in Manchester, London, Orkney, and the Channel Islands of Guernsey and Jersey.<\/p>\n The judges are looking for high quality bus operators which can demonstrate that they:<\/p>\n Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.<\/p>\n You must include the following information in the entry e-mail:<\/p>\n The information provided will not be included in the word count for the entry. Please answer concisely.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Top Shire Operator” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Sponsored by Ticketer<\/a><\/span><\/strong><\/p>\n This Award<\/span> is open to bus companies operating service networks wholly or mainly outside the major conurbations.<\/p>\n The judges are looking for high quality bus operators which can demonstrate that they:<\/p>\n Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.<\/p>\n You must include the following information in the entry e-mail:<\/p>\n The information provided will not be included in the word count for the entry. Please answer concisely.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Top SME Operator” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This category is open to small and medium sized (SME) bus operators which operate in areas not covered by a local authority franchise. There is another category to cover franchise areas, Top Contracted Operator.<\/p>\n For the purposes of this award, SME operators are defined as those in independent or public ownership with an annual turnover of less than \u00a344 million or a balance sheet total of less than \u00a338 million (Dept for Business & Trade definition). In this context, \u2018independently owned\u2019 means not in the sole or majority ownership of a public limited company (plc), or a holding company which owns three or more bus operating subsidiaries.<\/p>\n The judges are looking for high quality bus operators which can demonstrate that they:<\/p>\n Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.<\/p>\n You must include the following information in the entry e-mail:<\/p>\n The information provided will not be included in the word count for the entry. Please answer concisely.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Unsung Hero” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This category is for one or more individuals <\/span>who perform supervisory or junior management roles in the bus industry and who are known for their hard-work, loyalty and devotion to duty. An Unsung Hero is someone who keeps the wheels turning against all the odds. They often work for years with no recognition, save their own satisfaction in a service delivered and a job well done.<\/p>\n Anyone who has worked for a bus operator or local transport authority continuously for twelve months at the closing date of the competition, and who can show service in a management and\/or supervisory role for more than five years, is eligible to be nominated. Nominations should come from senior managers as self-nomination is not appropriate for this category.<\/p>\n The judges will be looking for nominations for exceptional individuals or teams which detail the nature and extent of the nominee(s) current responsibilities, and demonstrate a consistent record of achievement and commitment over an extended period of time. They want to know what makes the nominee(s) stand out from other employees and why they deserve the Unsung Hero title.<\/p>\n You must confirm in the entry e-mail that the person(s) being nominated has\/have given their consent to being entered, and the length of time the nominee(s) have been in their current role. This information will not be included in the word count for the entry.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Young Manager of the Year ” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This award is designed to recognise, reward and inspire management talent in the UK bus industry. Nominees must be able to demonstrate:<\/p>\n The category is open to all managers who are under the age of 30 at the closing date of the competition and who have worked in their current capacity for a continuous period of not less than six months. Additionally, a young manager should:<\/p>\n We welcome nominations from all eligible organisations, both of their own employees and of outstanding young managers with whom they work in partnership or as stakeholders. Self-nomination is not appropriate for this category. The consent of the person nominated must be obtained to their name being put forward.<\/p>\n The judges will be looking for exceptional young managers who can effectively manage people and processes and use excellent communication skills and financial control. They will seek evidence of successful mentoring and other leadership activities, and entries that demonstrate that the nominee has shown excellence in management and leadership. The judges will also be looking for potential to be one of the future leaders of the bus industry.<\/p>\n Short-listed finalists will be invited for a discussion with the judges and be asked to give a ten minute presentation on the role of their organisation in the community and the wider transport market, or a topic of their choosing relevant to bus industry. This will take place in Kings Cross\/St Pancras in London on Thursday 8th October.<\/p>\n You must confirm in the entry e-mail that the person being nominated has given their consent to being entered and that they meet the criteria set out in the description of the category. These confirmations will not be included in the word count for the entry.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”\u2018None of the Above\u2019” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This category was created during the pandemic and proved to be very popular, so once again we would like to hear about anything in the bus industry that deserves recognition and which is not covered by one of the preceding categories. We may decide that it does fit elsewhere, in which case we\u2019ll move it to the relevant category. If not, we\u2019ll leave it for the judges to consider alongside the other entries received. We want to hear about exceptional work in the bus industry and ensure it is recognised, rewarded and put forward to inspire others. This could be a one-off action by an individual or organisation which may be included in the Bus Heroes section of the ceremony. Bus Heroes will receive a lapel badge.\u00a0<\/p>\n The judges will consider all the entries, putting one against the other, and considering the wide range of nominations received, and exceptionally, decide if one or more awards should be given and on what basis. More often, entries are transferred to other relevant categories.<\/p>\n There is no list of Finalists announced for this category.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Conditions of Entry” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\nThe 19 categories for 2026<\/h3>\n
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– Top City Operator
– Top Contracted Operator
– Top Shire Operator
– Top SME Operator<\/li>\n<\/ul>\n
\u2018Fast and Easy\u2019 entry<\/h3>\n
The judging process<\/h3>\n
Wednesday 7th October – Engineer of the Year
Thursday 8th October – Young Manager of the Year<\/p>\n\u00a0How to enter<\/h3>\n
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Any questions?<\/h3>\n
Categories and Individual Judging Criteria<\/h2>\n
Click the category title below to reveal details and the judging criteria or click here<\/a> <\/strong>to download all of them in one document.<\/h5>\n
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Judging criteria<\/h4>\n
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Sponsored by Transport Benevolent Fund<\/a><\/h4>\n
Judging criteria
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The Andrew Wickham Memorial Award<\/h3>\n
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Judging criteria<\/h4>\n
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You must include<\/h4>\n
The Peter Huntley Memorial Award
Judging criteria
Sponsored by ROSCO<\/a><\/h4>\n
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\u2022 allocated fleet
\u2022 peak vehicle requirement
\u2022 number of passenger journeys made
\u2022 number of platform staff employed
\u2022 number of maintenance staff employed
\u2022 number of administrative and management staff employed
\u2022 percentage change in total number of staff from last year
\u2022 staff turnover (percentage of the total number of staff)
\u2022 lost mileage (percentage of scheduled)
\u2022 punctuality (percentage of journeys on time)
\u2022 PSV Annual Test pass rate (past 12 months)
\u2022 number of prohibitions\/warnings (past 12 months)
\u2022 number of complaints received per 100,000 passenger journeys.<\/li>\n<\/ul>\nThe Chris Moyes Memorial Award<\/h3>\n
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\u2022 percentage proportion of National Concessionary Travel Scheme customers
\u2022 percentage change in total number of staff from last year
\u2022 staff turnover (percentage of the total number of staff)
\u2022 lost mileage (percentage of scheduled)
\u2022 punctuality (percentage of journeys on time)
\u2022 PSV Annual Test pass rate (past 12 months)
\u2022 number of prohibitions\/warnings (past 12 months)
\u2022 number of complaints received per 100,000 passenger journeys.<\/li>\n<\/ul>\nSponsored by Backhouse Jones<\/a><\/h4>\n
Judging criteria<\/h4>\n
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Judging criteria
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