You can find guidance on the criteria for this category here

This Award is open to garages that operate buses on contract to TfL. Performance and monitoring data will be used by TfL London Buses to compile a short-list of garages reaching high levels of recorded performance, which includes:

  • Driver Quality Monitoring (driving standards)
  • Customer Experience Survey (mystery shopping)
  • Lost Mileage
  • EWTs and % On Time (reliability figures)
  • Engineering standards
  • Levels of public complaints

Each short-listed garage will be challenged to submit its own assessment of its achievements, emphasising the impact of local initiatives on customer service, staff well-being and the communities served.


Please ensure that you send JPEG files. PDFs, pictures in Word files and in PowerPoint presentations are NOT acceptable.

For people categories, it is nice to see the person in a work environment – in a driving cab, by a vehicle or with colleagues, for example – but please ensure that the nominee is clearly recognisable. A head and shoulders shot is also useful. For other categories, please send pictures of your project or your company’s activities, and send one of the team involved.

These photographs may be used by us in a variety of ways, on the Bus Awards web site, in video presentations and in souvenir brochures and other printed material including the trade press.So that we can make the most effective use of the pictures you send us, please try to ensure that they are high-resolution JPG images (300 dpi) and at least 1200 x 1600 pixels in size. This implies a file size of at least several hundred KB – more is better. If you are using a mobile phone, please select the highest quality/most mega pixel/highest file size setting.


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