You can find guidance on the criteria for this category here

This category will be presented to one or more individuals who perform supervisory or junior management roles in the industry and are known for their hard-work, loyalty and devotion to duty.

In many cases, the ‘Unsung Heroes’ are those who keep the wheels turning against all the odds; no transport operator or organisation can do without such people – even though they often slave away for years with no recognition save their own satisfaction in a service delivered and a job well done, whether they work for the operator or the local transport authority.

Above all, the ‘Unsung Hero’ will be someone who demonstrates the importance of ensuring that the services are delivered for the passenger and for the local community.

Who can be nominated?

Any person working for a bus operator or local transport authority continuously for the twelve months at the closing date of the competition, who can show service in a management and/or supervisory role of more than five years. In all cases, the consent of the person nominated must be obtained to their name being put forward, and confirmation of this will be required on the nomination form.

… and by whom?

Senior managers in both operating companies and local authorities are being asked to nominate people within their own organisation or with another operator or local transport authority who, in their view, qualify for this recognition.

Criteria and Entry Requirements

We have made the entry submission for the Unsung Heroes award a ‘blank canvas’. With no set criteria but a few points of guidance, entrants have total flexibility within a 2,000 word limit in how they present their case for this award.

The Award will be made on the basis of the quality of the submissions made, which need to set out:

  • the nominee’s length of service
  • the nature and extent of their current responsibilities
  • the consistency of the nominee(s) record of achievement
  • the sustainability of the nominee(s) contributions
  • what makes the nominee(s) stand out from the crowd to be an award winner.


Please ensure that you send JPEG files. PDFs, pictures in Word files and in PowerPoint presentations are NOT acceptable.

For people categories, it is nice to see the person in a work environment – in a driving cab, by a vehicle or with colleagues, for example – but please ensure that the nominee is clearly recognisable. A head and shoulders shot is also useful. For other categories, please send pictures of your project or your company’s activities, and send one of the team involved.

These photographs may be used by us in a variety of ways, on the Bus Awards web site, in video presentations and in souvenir brochures and other printed material including the trade press.So that we can make the most effective use of the pictures you send us, please try to ensure that they are high-resolution JPG images (300 dpi) and at least 1200 x 1600 pixels in size. This implies a file size of at least several hundred KB – more is better. If you are using a mobile phone, please select the highest quality/most mega pixel/highest file size setting.

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