Accessibility 2009

The Claudia Flanders Memorial Award

Sponsored by

The TAS logo

The late Claudia Flanders, widow of entertainer Michael Flanders, was advisor on disability to the National Bus Company. In 1987, in memory of her husband, she established Tripscope to help disabled and elderly people solve their travel mobility problems.

Through seeking to highlight best practice and improvements in bus accessibility, this Award recognises her achievement, and seeks to encourage even more innovation and hard work in this field.

In 2009, there is no short-list for this award.

Winner: TITAN – Travel Independence Training across the Nation

Travel independence is the goal for the TITAN schemeThe TITAN (Travel Independence Training Across the Nation) project has been developed to encourage young people with learning difficulties to become safe and independent travellers, providing them with improved life skills, raising levels of confidence, and increasing self-esteem. The programme is based on a traffic light system, students undertaking three levels of assessed tasks. They move from the first stage of red, through amber, to green using a study book through each phase.

In addition, the judges were impressed with the savings per student (around £3,000 – more than £10 per person per day) as a result of moving Norfolk’s TITAN “graduates” to a scheduled local or contracted school bus from a taxi or small vehicle previously provided on a door-to-door basis. They felt that there was significant scope for this type of project to be rolled out across the whole country.

Students from the TITAN project experience bus travelWho can be nominated?

The award was open to operators, authorities, partnerships, suppliers or other organisations.

… and by whom?

Nominations were accepted from all eligible organisations, and self-nomination is acceptable.

Criteria and Entry Requirements

The award will be won by a project, or a change in practice, designed to improve accessibility for any group of people. The entry must demonstrate the improvements gained, that the project goes beyond minimum statutory requirements and that it is supported by endorsements from those who benefit most. Entries will be ranked on the basis of the submissions made, which need to:

  • Describe the problem(s) that the project was designed to solve.
  • Describe the project and how it was implemented, including staff training and development, and explain why this solution was chosen.
  • Explain the extent to which disabled people or their representatives were involved in developing the project
  • State how the project or service was communicated (marketed) to the target group(s)
  • Indicate the methods used to monitor the impact of the project, and any changes to the project made as a result of the monitoring.
  • Supply evidence showing the results of the project in terms of patronage or other appropriate indicators.
  • State whether the results likely to be sustainable?
  • Describe the organisation’s accessibility policy and/or codes of practice for serving customers with disabilities, and how the policies are monitored
  • Describe how staff are involved in developing and implementing  accessibility policies including training and feedback.
  • Describe any future plans for further development.
  • Include any relevant supporting material.

The TEG logoThe UK Bus Awards scheme is organised by The Bus Industry Awards Limited, a company registered in England & Wales No 3332837.

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