Northern Home Counties

Northern Home Counties

Engineer of the Year

sponsored by IRTE

Silver Award Winner

Ensign Bus Company

Jason Jackson

Having joined Ensignbus as an apprentice, Jason is now Workshop Manager where he leads a team of engineers including three apprentices. Despite the sheer diversity of his job from the repair and maintenance of the latest hybrid vehicles to the refurbishment of sales vehicles and the restoration of historic vintage buses dating back to 1930, he delivers consistent results across the whole range of demand. Jason is not only a talented engineer and effective manager but a great ambassador for the company when dealing with bus sales customers and an inspiring mentor for apprentices and others who aspire to achieving a similar level of expertise.

Environment

sponsored by Volvo Bus

Bronze Award Winner

Arriva the Shires & Essex and partners

Milton Keynes Electric Bus Project

Following replacement of seven diesel buses with eight fully electric buses on its route 7 in Milton Keynes, Arriva prides its five-year trial on the innovation and uniqueness of wireless charging. Charging plates set in the road mean vehicles are in service seven days a week, for up to 17 hours a day and are able to rival the independence of diesel buses. Aiming to prove the commercial viability of low carbon transport, the project is expected to reduce particulates and noxious tailpipe emissions by five tonnes each year and CO2 by 270 tonnes. The judges appreciated that a substantial amount of operational experience from the project will benefit the wider industry.

Finalist

Luton Borough Council

Luton Dunstable Busway

Seeking to tackle problems of congestion along the Luton - Dunstable corridor and provide an attractive alternative to the car, Luton Borough Council has transformed the disused Luton-Dunstable railway into a fast-track Busway in partnership with Central Bedfordshire. The councils have worked with English Nature, the Wildlife Trust and local groups to mitigate environmental impacts and the scheme has resulted is 9% modal shift in Dunstable and a 23% increase in cycling, attributed to the shared-use path. The judges agreed that the busway is a very good scheme and looked forward to it delivering its full potential to influence modal shift in a major way in this highly congested area.

Innovation

sponsored by Alexander Dennis

Gold Award Winner

Arriva the Shires & Essex and partners

Milton Keynes Electric Bus Project

Following replacement of seven diesel buses with eight fully electric buses on its route 7 in Milton Keynes, Arriva prides its five-year trial on the innovation of wireless charging. Charging plates set in the road mean the prototype vehicles are in service seven days a week, for up to 17 hours a day. Arriva also values the innovative approach of collaboration with partners, including the University of Cambridge who will undertake analysis of batteries data, charging points, feedback from drivers, customers, engineers and the local authority to assess success. The judges agreed this is a truly innovative project with huge potential.

Local Authority Bus Project of the Year

sponsored by The TAS Partnership

Silver Award Winner

Luton Borough Council

Luton Dunstable Busway

To tackle severe traffic congestion and resulting delays to bus services on the Luton - Dunstable corridor, Luton Borough Council converted a disused railway line into a fast-track busway to present an attractive alternative to car use. Despite the long development time, the judges were impressed with the project as a successful partnership and how it had more than halved previous journey times, with multi-operator ticketing, smartcards and increased frequencies adding to the benefits. The scheme has already recorded strong customer satisfaction scores with 9% of Busway users transferring from the car, and the judges felt that the scheme had the potential to encourage much greater modal shift in this congested area.

Making Buses a Better Choice: the Peter Huntley Memorial Award

sponsored by Heathrow Airport

Bronze Award Winner

Luton Borough Council

Luton Dunstable Busway

Bus services along the Luton/Dunstable corridor were suffering from severe congestion across east-west routes and viewed as infrequent and unreliable. To tackle the problem, Luton Borough Council has transformed the disused Luton-Dunstable railway into a fast-track Busway - more than halving cross-conurbation journey times and leading to high passenger satisfaction on frequency and journey times and 9% modal shift in Dunstable. The judges were impressed that the scheme was already bringing about a significant increase in bus use and changing the perception of public transport and felt it had the potential to encourage much greater modal shift in this congested area.

Finalist

Arriva Shires & Essex

Arriva Watford - Perfect 10

Working with Hertfordshire County Council, Arriva the Shires & Essex has revamped its route 10, a core service in Watford. Effective partnership has led to a package of measures including improved value for money ticketing, higher service frequency and more efficient operation, supported by clever and effective marketing. The result is impressive patronage growth: 23% in the first year against a target of 10% and the figure is still growing. The strong marketing impact of using the number 10 - 10 new buses for service 10, a 10-minute frequency, £10 for a week's unlimited travel or £10 for 10 single trips and publicity on and off-bus highlighting 10 good reasons for using the bus - particularly appealed to the judges.

Top Independent Operator

sponsored by Scania

Gold Award Winner

Ensignbus

Ensignbus shines out for running its fully commercial network of services in difficult operating territory in and around Thurrock. Despite being an area traditionally considered to have low potential for public transport use, extremely high levels of reliability and punctuality have enabled the company to achieve a substantial increase in passenger numbers. The judges were impressed by the company's commitment to its customers and staff, its development of technology to improve its services and the environment, its ability to 'move fast' in the event of any disruption on the road or rail networks, and its general entrepreneurial approach to all bus issues.

UK Bus Operator of the Year

sponsored by Arthur J Gallagher and QBE Insurance

Bronze Award Winner

Ensignbus

Ensignbus is in many ways a unique business, with is mixture of bus and heritage operations, with its fleet which blends the best of the old with a commitment to technological innovation, and its high levels of punctuality and reliability. This is challenging territory, with high levels of car ownership and major congestion problems. Despite this, the company continues to grow its market and achieve some excellent results in our mystery traveller checks.

Group Travel World

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