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This is the "grand prix" of the UK Bus Awards.
Pre-eminent amongst bus operators in the UK, the UK Bus Operator of the Year, more than any other, delivers consistently excellent customer service. The company will demonstrate its success through sustained effort over the long term.The creme-de-la-creme, the winner of the UK Bus Operator of the Year will be selected from the highest-scoring contestants of the Independent Operator, Shire Operator and City Operator awards.
The Independent Operator, Shire Operator, City Operator and UK Bus Operator of the Year Awards all use the same criteria, which are described under those categories. Separate entries are not therefore sought for this category.
In selecting the overall winner, the UK Bus Operator of the Year, judges will consider the different circumstances of operators of varying sizes and operating terrains: 'mystery traveller' assessments will be very important and may well be a deciding factor.