This award is presentedin memory of Chris Moyes, whose long and distinguished career in the industry was tragically cut short by his death in 2006. Formerly Chief Executive of the Go-Ahead Group, Chris was passionate about the importance of people to the industry and we are delighted to honour his memory through this award.
It is presented to the bus driver who best demonstrated excellent performance from the customer perspective in the 12 month period to the end of May 2010.
To win the title of Top National Bus Driver, entrants needed to go that extra mile to provide the customer’s ideal: a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and well-being – in short, a true professional and worthy ambassador for the job.
Winner:Rhamzan Mohammed, Trentbarton
Friends call him Rambo – and Rhamzan Mohammed has made plenty of friends!
Having won the Trent Barton Driver of the Month with a very high 97% score, he made history by going on to be the youngest-ever to win the company’s Driver of the Year title, achieving what’s more a perfect score of 100%.
Commendations for Rambo have been many and various, but the same phrases crop up all of the time – “a credit to the company”, “a perfect ambassador”, “a pleasure to travel with”. His general record is absolutely first class. His open and friendly style and infectious sense of humour make Rambo an instant hit with whoever he comes into contact.
Picked for a prestigious new partnership route, his customer plaudits show how he shines through under pressure. He always strives for perfection in his work, and it is notable that he is such an excellent listener as well - always welcoming help and advice.
Runner Up: John Peck, Arriva the Shires
Relatively new to the industry compared with some drivers, with 12 years’ experience, John is polite and mild mannered, and somebody who regularly goes beyond the call of duty with regards to customer service and promoting a positive team atmosphere. He is meticulous in his daily duties with a real passion for ensuring that information available to drivers and customers is up to date, relevant and accurate.
The judges felt that John epitomised the role of the friendly bus driver and demonstrates to everybody that his job is much more than just taking people from A to B, and that the right attitude, commitment and experience can really make a difference.
Ian Anderson, Arriva North East
During his time with Arriva, Ian has maintained an immaculate record in all respects even whilst caring for his terminally-ill son who unfortunately died in 2007. He has no complaints or accidents whatsoever on his record, and is well known to all for his reliability.
Ian is a very easy going and polite person who is willing to help anybody that he can, passengers or colleagues. He is very conscientious, mixing well with everybody.
Outside work, Ian has undertaken fundraising for a Cancer charity in memory of his son, including raising £12,000 with a charity walk along Hadrian’s Wall.
Krishna Kumar Rai, First in Berkshire
Krishna (KK) Rai is a relative new boy as a driver compared to many, but already his personnel file is bulging – not with occurrence reports and disciplinary matters, but with commendations from members of the public.
Since joining First at Bracknell, KK has consistently proven himself to be one of the company’s most professional and reliable drivers, delivering everything asked of him and much more. He has received a number of First Superstar nominations. His happy, friendly manner never fails to have a positive effect on all around him, passengers and other members of staff. KK constantly and frequently goes out of his way to put customers at ease, by offering assistance, giving directions, etc.
The judges felt that KK exudes the values which any bus company should look for when recruiting a professional driver and has a pride in his work which is outstanding.
Ron Fomes, First Devon & Cornwall
Ron is a very long-serving driver and a great credit to his company. He has a record of ‘going the extra mile’. He is everything any company could want in a bus driver, cheerful and friendly, with an impeccable driving record who tries to make a difference to everyone with whom he comes into contact.
The judges were particularly impressed that, so committed to his passengers, Ron learned sign language in his own time so that he would be able to communicate with a student who has autistic tendencies and no speech. This has made a real difference to the student’s life as well as demonstrating Ron’s wholehearted dedication to the comfort and wellbeing of his passengers.
Ron is also very actively involved in the wider community, including raising money for a specific ward at Barnstaple Hospital as well as dressing up as Santa Claus at Christmas to entertain the children.
Matthew Courtney, Arriva Scotland West
Matthew has gone above and beyond the call of duty in showing tremendous enthusiasm for the company’s Road Safety Group. His influence, commitment, and ongoing knowledge is showing dividends for the company, its staff and its customers in the production of Route Risk Assessments and other road safety measures. Working from home in his spare time and at weekends, he enjoys collating evidence to back up proposals to managers and risk officers.
On top of an excellent record as a bus driver, he has been commended by his Depot Manager on numerous occasions.
Judges' Overall Verdict
However talented the management might be, the success of any bus company is dependent on how front-line staff conduct themselves and undertake their roles in the eyes of the customer. Of all front-line staff, the driver is key to this, normally being the only representative of the company seen by the travelling public and thus on whom a very large part of their perception of the company will be based.
There are an increasing number of absolutely first class bus drivers, and nominations for this award represent only a very small proportion indeed. All put forward are an absolute credit to the industry and, as usual, the judges were presented with quite a dilemma as to whom to short list, especially in determining winner and runner-up. Despite the number of entries received, with the number of very high quality drivers around, judges still felt disappointed that there wasn’t an even higher number put forward.
The Awards value the support of Bus Users UK in generating nominations from the travelling public for this award, and of Passenger Focus for ensuring that what companies claim about their drivers are actually carried out in practice.
Who could be nominated?
Any licensed PCV driver in full-time employment on registered local bus services outside London, who has been in continuous employment for the 12 months ended 31 May 2010.
… and by whom?
We welcomed nominations from employers, bus passengers or bus user groups, or other organisations. Self-nomination is NOT appropriate for this category.
Nominations were received directly from employers and via the customers who use bus services regularly, as represented by Bus Users UK.
Criteria and Entry Requirements
Where drivers are nominated for this award, their employers will be contacted, and asked to:
- Endorse the nomination and supply further information about the employee to us
- Obtain the nominee's consent to their name being put forward for the award.
Entrants will be assessed by the judges on their technical and professional skill. Evidence of this will be required from their employers and could include:
- The nominee’s accident record
- Number and duration of safe driving awards won by the nominee
- Technical and professional skills, as evidenced by such items as internal driver assessment reports or marks achieved in driving competitions
- Disciplinary record
- Public Commendations
In addition, short-listed entrants for the Top National Bus Driver award will be subject to mystery traveller checks
The winner of the Top National Bus Driver prize will be the individual who best represents the whole range of professional and customer care skills required for this important and highly demanding job.