Sponsored by the Luke Rees-Pulley Charitable Trust and TfL
Luke Rees-Pulley was passionate about buses throughout his life, which was tragically cut short by murder. The trust founded in his name seeks to rekindle the pride and status of bus drivers in the capital to the levels seen in the 1930s - when to be a bus driver was to be a respected professional providing an essential service. This award is part of that process, recognising and rewarding top-quality service and commitment.
This award is presented to the London bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of June 2009.
All London bus garages are eligible to submit nominations for their best-performing drivers based on:
- Mystery Traveller reports
- Driving Standard Assessment reports
- Public Commendations
- Driver Monitoring (Internal) assessments
- Accident record
If necessary other areas of performance, including discipline and attendance, will be considered.
The winner of the Top London Bus Driver prize will be the individual who best represents the customer’s ideal:
- a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and wellbeing – in short, a true professional and worthy ambassador for the job
Winner: Phil Hiett - First London
A bus driver for 26 years, Phil's approach to the job and excellent record ensures that his passengers in East London are given the best possible service. The judges were particularly impressed by Phil's list of commendations and the fact that he 'Excellent' scores on all aspects of his conduct and disciplinary record.
Phil won First London's Superstar Award for spotting an elderly lady pedestrian was clearly disoriented. Taking her safely onto his bus, out of harm’s way, he drove to the nearest Police Station to ensure she was cared for.
Joint Runner Up: John Tebuseke - Go-Ahead London General
Since he started on the buses in 2001, John has always displayed an extremely conscientious attitude towards his duties as a bus driver. He has become an extremely well liked personality in Sutton Garage and has become a good friend to many of his colleagues. He is known to be helpful, cheerful, reliable, punctual, conscientious, and he often goes beyond the call of duty to help others - particularly members of the public.
Joint Runner Up: Anthony Ransom - Transdev London United
Anthony Ransom is a driver on route H91 and has worked in the bus industry for 15 years. During his career he has held a series of management positions. However, he loves driving, and prefers a hands-on-role to sitting at a desk. His number one rule is; deal with people as you would expect to be dealt with yourself. He clearly loves the job and has ambitions to become a controller.
Eusebio Duarte, Arriva London
Eusebio made an immediate impact with his friendly and customer-orientated ethos to his role. Currently Eusebio is a driver on a major school bus contract on behalf of TfL for the Jewish Free School, working from Palmers Green Garage. During his duty he also assists the Rail Replacement team by drawing excellent route maps to be used by drivers on weekend contracts. His disciplinary and accident records are exemplary.
Mohamed Sadeq Mulla, Arriva London
Mohammed Sadeq Mulla has become an integral part of Clapton Garage. During the challenging conversion of Route 38 from artics to double deckers, he helped both drivers and management to ensure the conversion ran as smoothly as possible. In his role a trade union representative he has ensured the constructive relationship between the union and management is developed. He also has an excellent record.
Daniel Notley, Go-Ahead London General
His employers told us that Daniel was an outstanding, bright young man who demonstrates every attribute that an employer could look for - commitment, dedication to going that extra mile and a willingness to see the broadest picture. The judges agreed that he is an outstanding candidate brimming with intelligent, practical common sense - someone who is very much for the future of a bus world going forward and gathering new opportunities for development and customer satisfaction and service.
Stephen Elliot, First in London
Stephen demonstrated his technical skills by sharing the award for Best London Driver at the 2009 Bus Driver of the Year competition in Blackpool – which is no surprise, since a string of independently assessed driving reports and commendations speak for themselves. He's mobilised a team from his depot to cycle between London & Southend for Save the Children and the British Heart Foundation and he's looking for more sponsors. His record is very good and he has had no accidents in the past three years.
Eddie Bainbridge, Go-Ahead London Central
A former Coldstream Guardsman, Eddie joined London Central in 1994 on discharge from the Armed Forces. A Geordie by birth, and a fanatical Newcastle United supporter, Eddie was nominated for his excellent service record and his willingness to go the extra mile. The judges praised his commitment and his excellent disciplinary record.
Judges’ Overall Verdict
There was some disappointment in the volume and standard of entries this year, in the sense that some employers failed to answer the questions adequately, so not representing their own staff in the best light.
That said, the judges were delighted with the high standard of professionalism and the commitment to great customer service shown by all the nominees – and particularly the finalists for this year’s competition.