Sponsored by the Luke Rees-Pulley Charitable Trust and Transport for London
Luke Rees-Pulley was passionate about buses throughout his life, which was tragically cut short by murder. The trust founded in his name seeks to rekindle the pride and status of bus drivers in the capital to the levels seen in the 1930s - when to be a bus driver was to be a respected professional providing an essential service. This award is part of that process, recognising and rewarding top-quality service and commitment.
This award is presented to the London bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of June 2011.
Winner: Gary Jones
London United Busways (Fulwell)
Gary Jones sets the standard for bus drivers with his reliable nature, likeable personality and first-class driving skills. Customers and colleagues alike get on extremely well with Gary and he is always smartly dressed.
A bus driver for more than 10 years, Gary has never had a blameworthy accident. Gary’s extremely professional attitude means that he has an excellent relationship with regular customers on his usual route, Fulwell garage’s 131 Kingston to Tooting service; he also find himself dealing with numerous travel enquiries.
Gary Jones’s manager says he is the perfect bus driver: being able to build an excellent rapport with colleagues and customers alike is an important skill in many professions, but in very few is it more of a requirement than in a bus driver.
Joint Runner Up:John Anderson
Epsom Coaches Group: Quality Line (Epsom)
ohn Anderson is a man who is totally dedicated to his profession and, to the regular users of “his” bus route 404, he nothing less than a hero. A community champion whose role extends far beyond just driving a bus, his service provides a lifeline for many of the regular passengers.
John runs his route like clockwork, despite the hilly terrain and winter snows that made it almost impossible to operate along minor roads on a hail and ride service, where gritting was very unlikely. John’s commitment to his profession and in particular route 404, is exceptional: day in, day out he provides the very best service to his customers and has been doing so since 1999.
Joint Runner Up: Yvette Tomlin
Stagecoach London (Catford)
Yvette’s manager describes her as a thoroughly delightful employee who successfully combines being a full time mother with the challenges of shift work.
Always helpful, with a perfect sickness and driving record, and with nothing ever being too much trouble for her. Yvette is dedicated to her role as a bus driver, delivering excellent customer service, and will always do that extra piece of work to help out. During her five years service the garage has received several letters commending Yvette.
Stephen Appiah - Go-Ahead London General (Merton)
Stephen is a committed and personable bus driver. He does his best in all aspects of the job. There is no doubt that he has excellent driving skills: this has been demonstrated by his numerous highest grade driving assessments and being awarded Go-Ahead London's Bus Driver of the Year. He is now imparting the benefit of his knowledge and experience to other drivers by being a Mentor at the garage.
John Gibbs - Arriva London (Norwood)
John Gibbs has been a driver at Norwood Garage since passing his PCV test in 1985. Committed to delivering a very high level of service, John is a model employee and has maintained a good relationship with passengers and his colleagues throughout. Last year John received a long service award, having completed 25 years’ on the buses. He as due to retire in a year’s time and his bosses told us that deserved recognition for his service to the industry.
Dalmar Ibrahim - Abellio London (Camberwell)
Dalmar Ibrahim is a committed worker for Abellio London. He has six years’ experience in the bus industry and has a great dedication to his work.
In recent months he has worked with Southwark Council, TfL and the Metropolitan Police encouraging young people with learning disabilities to use public transport.
Dalmar is extremely considerate to others, and will always assist in any additional tasks asked of him: his manager says that he is an excellent ambassador for his company.
Ray Purcell - Arriva London (Tottenham)
Ray has received two excellent driving assessments and a commendation from a member of the public regarding his professionalism stating that he "epitomises the ideal Bus Driver".
He has an outstanding attendance and disciplinary record. His relationship with his colleagues is excellent and he is always willing to assist with using his training and instruction skills.
Frank Tumfo - Stagecoach London (Leyton)
An excellent ambassador for Stagecoach, for Transport for London and for the bus industry, Frank is always immaculately turned out and takes pride in ensuring his vehicle is in pristine condition at all times.
He is always polite, courteous and professional and is popular with the passengers, receiving many commendations for his exemplary attitude. His manager describes Frank as a truly dedicated employee who is proud of his role as a London bus driver.
How the nominations work
All London bus garages are eligible to submit nominations for their best-performing drivers based on:
- Mystery Traveller reports
- Driving Standard Assessment reports
- Public Commendations
- Driver Monitoring (Internal) assessments
- Accident record
If necessary other areas of performance, including discipline and attendance, will be considered.
The winner of the Top London Bus Driver prize will be the individual who best represents the customer’s ideal:
- a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and wellbeing – in short, a true professional and worthy ambassador for the job