with QBE Insurance
This is the "grand prix" of the UK Bus Awards.
Pre-eminent amongst bus operators in the UK, the UK Bus Operator of the Year, more than any other, delivers consistently excellent customer service. The company will demonstrate its success through sustained effort over the long term.
The 'creme-de-la-creme', the winner of the UK Bus Operator of the Year was selected from the highest-scoring contestants of the Independent Operator, Shire Operator and City Operator awards.
In 2010, the judges faced some very difficult decisions indeed, and eventually decided on the following:
Winners: Norfolk Green
Norfolk Green started out in 1996 with the ambition of improving both the quality and quantity of bus travel in West Norfolk and beyond. From an initial fleet of just four buses, the company now has a fleet of over 50 vehicles and runs a network that spans 80 miles across Norfolk, Cambridgeshire and Lincolnshire.
A previous winner in the Bus in the Countryside competition, the company has continued to impress the judges by its ongoing development and growth, innovative marketing and strong relationships with local authorities and other stakeholders. Added to all this were excellent scores in our Mystery Traveller checks – making the company a worthy winner of this highly prestigious title.
Joint Runners Up: Brighton & Hove Bus and Coach Company
In its 75th anniversary year, Brighton & Hove continues to impress by its high standards of service, strong marketing ethos and deep rooted involvement in its local community. The fleet of some 260 vehicles runs an intensive network of services within the city, and extends into the surrounding area with services as far as Shoreham and Steyning to the west, Lewes and Tunbridge Wells to the north, and Eastbourne to the east. A network of all night services also runs.
The company has twice won this award (in 1998 and 2009) and was a very close contender on this occasion too. After conducting the mystery shopping of all three contenders, the judges eventually awarded the company the joint runners up prize.
Joint Runners Up: Transdev Yellow Buses
The company’s formal name is Bournemouth Transport Limited, and it is the former local authority bus undertaking, which serves a wide area from Poole in the wast through its home town to Christchurch in the east. The company runs a fleet of 120 vehicles, and brands itself as the “brighter bus company”. The company can trace its history back more than a century, to 1902, and was owned by Bournemouth Council until being sold in 2005 to the French transport group Transdev. Since then, the network has been completely revised, the fleet updated and growth of more than 20% in passenger numbers achieved.
The judges praised the company’s continuing progress, and the mystery traveller scores were excellent.