Making Buses a Better Choice: the Peter Huntley Memorial Award
sponsored by Heathrow Airport
Finalist, Goldline 212 - Translink
The 212 route links Northern Ireland's two largest cities - Belfast and Derry. Starting in April 1991 with just one bus and two return journeys per day, the service now operates with a peak frequency of every 15 minutes over a 19 hour day. The 212 has become one of Translink's major success stories with consistent passenger growth. The timetable was expanded in response to customer demand, and the introduction of 12 new high specification wheelchair accessible coaches this year has added capacity and increased comfort. Route development has enabled punctuality to increase to 98% and reliability to 99.8%, making the service popular with commuters - allowing them to reach either city centre before 0830 - as well as being heavily utilised by students and tourists
Although replicating what has been done elsewhere in the UK, the judges were pleased to note continued passenger growth over a long period and a positive response by Translink to increase capacity and passenger comfort.
Top City Operator sponsored by INIT Innovations
Finalist - Translink Metro
Metro is the brand name of Citybus an operating company within the wider Translink brand, the integrated public transport provider for Northern Ireland. Metro, as with all Translink operating companies, has a commercial remit and is a public corporate with a direct award contract from government. Against an extremely challenging set of circumstances with an unprecedented level of cuts, Metro has had an outstanding year, delivering its highest ever number of fare paying passengers and strong results in passenger satisfaction levels.
The judges noted the turn around in the business and increased patronage.