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Bus and the Community Award sponsored by Coach & Bus Week

Managers line up with local junior footballers.Winner, Gold Award

Commitment to Luton - Arriva Midlands - Luton Depot

Over the last two years, Arriva Midlands' depot in Luton has contributed significantly to the community and town. Love Luton organises events that promote the positive image and cultural diversity that Luton has to offer and the General Manager has been chair of its board for five years. A strong relationship has been built with the local hospice for which Arriva provides transport for all its major events. Over the last two years, Arriva has also provided buses to enable children from schools across the town to take part in sport tournaments. The company has also supported charitable choirs, Dementia Awareness week and many other important events of all sizes and that connect different ages, groups and cultures putting Arriva Luton right at the heart of the community.

The judges were impressed with the way the Luton depot has integrated itself into its community, supporting a range of local charities and being involved in promoting the town to it residents and wider afield.


Unsung Heroes Award sponsored by Backhouse Jones

Lynne Nappin, who works at the depot in Aylesbury now run by Arriva.UKBA Special Commendation for Outstanding Service

Lynne Nappin - Arriva Midlands

Lynne Nappin has been a loyal and hardworking employee for Arriva Midlands and its various predecessors in Aylesbury for over 30 years. Lynne has worked with over 20 depot managers this time, assisting all of them with her knowledge of the depot, it's staff and the industry as a whole. Lynne is someone who always puts other people's needs in front of her own. She is naturally helpful and thoughtful, going the extra mile for anyone who seeks her assistance. Lynne's role is mainly focussed on the day to day administration of the depot, especially on the operations side, ranging from answering customer complaints to dealing Road Traffic Accident reports, downloading CCTV and dealing with the insurance company. She is also responsible for organisation of files, including driver files, legal paperwork, health and safety documents and various other important information. Accounting is also central to the role dealing with payroll, issuing petty cash and sometimes issuing season tickets to the public. Lynne does much more then in her job description to ensure that the depot is operating to the best of its ability.

Another classic unsung hero, said the judges, citing Lynne's 30 years working with 20 different depot managers to keep things running smoothly.

Neil celebrates his long service with London Transport and Arriva.UKBA Special Commendation for Outstanding Service

Neil Roughton - Arriva Midlands

Neil Roughton started in the bus industry 46 years ago as a management trainee with London Transport. A succession of operational and management roles followed before he moved out of London in 1988 to the Aylesbury depot of what was then Luton and District. Arriva took over the company, followed by Wycombe Bus, and Neil looked after the scheduling for both depots until his retirement in April. Neil has regularly gone above and beyond his duty to ensure that his schedules are punctual, efficient and operationally viable. He spent a lot of of time regularly travelling on all the services operated by the two depots to ensure his schedules were still relevant. In addition, Neil drove the same shift on a Sunday night on the 280 service for 25 years, which gained him respect with the drivers at the Aylesbury depot who regarded him fondly as 'Nelly.' The depot has seen a high number of young managers come and go due to its relatively small size and experienced workforce - and Neil has supported all of them, keen to pass on his knowledge and experience.

Neil's exceptionally long service in the bus industry over the past 46 years was recognised by the judges, noting that even after his official retirement earlier this year, he still drives the occasional shift.

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