West Midlands

Bus and the Community Award sponsored by Coach & Bus Week

Staff from Telford help to promote awareness.Winner, Bronze Award, Dementia Awareness - Arriva Midlands - Telford Depot

After reaching out to Arriva in Telford for support, the Alzheimer's Society has found an enthusiastic partner for its campaign to raise awareness of dementia in the communities which it serves. Arriva immediately recognised that working closely with the charity would help it to offer more supportive and caring services to customers with the disease and their families and allow it to make a real difference in improving public understanding of this disease. The company has begun an ambitious programme to ensure that staff are trained how to recognise and help passengers suffering from Alzheimer's as well as committing itself to helping the charity to educate the public and to raise funds to support its work.

Recognising that dementia is an increasing issue in society, the judges were impressed with the efforts made by Arriva Midlands' Telford depot team and thought that this is something that could be replicated in other depots across the country. The judges also commented on the excellent team spirit in the Telford depot, citing its Walk-a-Wackie fancy dress sponsored walk.

Engineer of the Year sponsored by Institute of Road Transport Engineers

Paul Hickinbottom from Arriva.Winner, Silver Award, Paul Hickinbottom - Arriva Midlands

As its Engineering Manager, Paul Hickinbottom runs one of the top performing Arriva bus depots in the country, South Wigston in Leicestershire. He combines a thorough, methodical management style with an open and approachable attitude and works hard to motivate and inspire his team to perform at their best. A team player through and through, Paul sets a great example for everyone at the depot and is a believer in mentoring his staff, with one of his apprentices winning an apprentice of the year award as a result of his support. A great communicator, Paul can work closely and effectively with staff at all levels from senior manager to apprentice, and is dedicated to providing excellent customer service. He has full accountablity for a P&L in excess of ú3m.

Paul impressed the judges with his leadership skills and how he turned around a garage over a short period of time, fostering a good team atmosphere. The were particularly pleased to see how he had got the engineering and operations teams working together.

Top National Bus Depot sponsored by Personal Group

Investing in the future - an overview of the modern depot in Shrewsbury opened by Arriva.Winner, Silver Award, Shrewsbury - Arriva Midlands

Arriva Midlands' Shrewbury garage is a modern depot with a motivated workforce who pull out all the stops to produce the best results. Dedicated to achieving excellence, the team works hard to sustain an impressive business performance while keeping costs under control and providing high-quality, reliable services. The Shrewsbury depot leads the way in reducing waste through recycling and energy efficiency, with drivers adopting a progressive driving style to minimise fuel consumption and maximise passenger safety and comfort. Depot staff are enthusiastic and hard-working with a number of initiatives in place to ensure that they feel appreciated and included in management decisions and awards in place to celebrate excellence. Over the past year, the depot has maintained a 100% MOT pass rate and controllable lost mileage of only 0.09%, so it's hardly surprising that the garage achieved the best engineering audit in the company.

The judges were impressed with this well written entry with plenty of evidence of a very well run operation.

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