Chris Moyes Memorial Award
This Award is presented to the bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of May 2012.
To win the title of Top National Bus Driver, entrants need to go that extra mile to provide the customer’s ideal: a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and well-being – in short, a true professional and worthy ambassador for the job.
Allan Gilmour, Trent Barton
Allan is one of the most cheerful and outgoing people you could wish to meet. A real ambassador for his employer, he features on much of their promotional material. Many of his customers are also friends on his personal Facebook page, such is his popularity. He sets an example to all of his colleagues and his professionalism has carried him through some difficult situations. He is a worthy representative of the bus industry.
John Russell, Metrobus
John is always friendly and cheerful, an attitude he believes important because customers respond in kind and it creates a better atmosphere for everyone. He is helpful too and even uses sign language to assist passengers with hearing difficulties. He is regarded as a true ambassador for his employer and occasionally represents the company at local fairs and events.
Elaine Allitt, Trent Barton
Working in a company renowned for its friendly service, Elaine Allitt is amongst the most popular and friendliest drivers. The wife of a previous Top National Bus Driver (Barry), Elaine proves that excellent performance runs in the family. On a mission to delight, and with a smile for everyone, Elaine never fails to do her customers, her company or her industry proud.
Ian Fraser, Stagecoach East Scotland
Ian has excellent customer service skills and and always performs his duties to the highest standards. He can always be relied upon at any time no matter what situations occur. His exemplary record, in terms of attendance, discipline and accidents, is a credit to his personal attitude and highlights his commitment to his position in the industry.
Sharon Harry, Oxford Bus Company
Sharon is a shining example of someone who loves her work. Day-in, day-out, nothing is too much trouble. She is loved by her passengers and respected by her colleagues. One of a dedicated team of drivers that operate the Water Eaton to Oxford city centre Park and Ride 500 service, Sharon's way with people is an example of how all passengers would like to be treated by their bus driver.
Vanessa Knowling, Yellow Buses, Bournemouth
Vanessa is the epitome of the modern bus driver; friendly, helpful, polite, professional, with a confident and calm manner. In that respect she is an ideal role model for a driver in today's bus industry. With a background in the hotel business, Vanessa has successfully transferred superlative customer service skills to her current role, something that is acknowledged and appreciated by her customers and her colleagues.
Matthew Stacey, Cardiff Bus
Matt is regarded as an outstanding driver, who brings energy and enthusiasm into his job. He is a regular recipient of positive feedback and comments from his customers. He is also an inspirational leader of social activities, including football and charity fundraising. Matt's high standards make him an obvious choice for product launches and other corporate projects on behalf of his employer.
Mick Silverwood, Transdev Keighley & District
Mick Silverwood is a school bus driver for Transdev Keighley & District. As part of West Yorkshire PTE's 'MyBus' scheme he has his own service which he drives every schoolday.
Mick's route, the 499, collects children aged between 4 and 11 from their homes and takes them to one of four primary schools across Ilkley - Ashlands, All Saints, Sacred Heart and Ben Rhydding - and then delivers them home in the afternoon. He is responsible for the safe transportation of 122 primary school children every day.
By driving the same route each day, he is able to engage with them and get to know the children well, which is important in order to gain their confidence and make them feel happy about catching the bus. He decorates his bus for Christmas, Easter and Hallowe'en. Mick also helped to raise £1,000 to assist one of his passengers, cerebal palsy sufferer Ben, to have life-changing surgery in the USA to help him to walk unaided, which he can now do.
Who could be nominated?
Any licensed PCV driver in full-time employment on registered local bus services outside London, who had been in continuous employment for the 12 months ended 31 May 2012.
… and by whom?
We welcomed nominations from employers, bus passengers or bus user groups, or other organisations. Self-nomination was appropriate for this category.
Criteria and Entry Requirements
Where drivers are nominated for this award, their employers will be contacted, and asked to:
- Endorse the nomination and supply further information about the employee to us
- Obtain the nominee's consent to their name being put forward for the award.
Entrants will be assessed by the judges on their technical and professional skill. Evidence of this will be required from their employers and could include:
- The nominee’s accident record
- Number and duration of safe driving awards won by the nominee
- Technical and professional skills, as evidenced by such items as internal driver assessment reports or marks achieved in driving competitions
- Disciplinary record
- Public Commendations
In addition, short-listed entrants for the Top National Bus Driver award will be subject to mystery traveller checks
The winner of the Top National Bus Driver prize will be the individual who best represents the whole range of professional and customer care skills required for this important and highly demanding job.