This category is presented annually to one or more individuals who perform junior or middle management roles in the industry and are known for their hard-work, loyalty and devotion to duty.
In many cases, the ‘Unsung Heroes’ are those who keep the wheels turning against all the odds; no transport operator can do without such people – even though they often slave away for years with no recognition save their own satisfaction in a service delivered and a job well done, whether they work for the operator or the local transport authority.
Above all, the ‘Unsung Hero’ will be someone who demonstrates the importance of ensuring that the services are delivered for the passenger and for the local community.
Winner 2013 Brian Dawber, Reading Buses
Brian is Reading Buses’ Network Performance Manager, a role that was effectively created to harness his knowledge and enthusiasm. He takes personal responsibility for the quality and performance of the Reading Buses’ network, demonstrating real dedication, and brings out the best in others too. As his employer told us: “Customers are at the heart of everything we do and Brian keeps that heart beating!”
UK Bus Awards Special Commendations for Outstanding Service
Alan Black (Lothian Buses - Edinburgh)
Alan is in charge of Lothian Buses’ busy control room. He and his team are the first point of contact for drivers and it is their job to keep Lothian’s buses running as efficiently as possible. Alan has a reputation for reliability and an eye for detail, ensuring that customers as well as staff are kept informed when things go wrong. His colleagues regard him as a true unsung hero of the bus industry.
Gieni Dudek (Newport Transport – South Wales)
Gieni joined Newport Transport as a conductor in 1969 so he could save to buy a car. 44 years later he is still there, having held very job in the operations department! As well as being diligent in his work, he has also worked hard on the social side of the company and has also got Newport Transport involved in the local community. He has shown great dedication in every role he has held, making him a true unsung hero.
Vernon Gibbs (Southern Vectis – Isle Of Wight)
Vernon first started at Southern Vectis in 1969 as an apprentice mechanic and is currently Engineering Manager, responsible for a fleet of around 125 vehicles. Throughout his career he has managed large scale projects, including establishing new garage and fleet maintenance facilities for other subsidiaries within the parent group. He leads by example and this, as well as his extensive knowledge, has made him widely respected by his colleagues.
Kenneth Monaghan (Stagecoach West Scotland - Glasgow)
In Kenny's current role of Operations Manager Glasgow, he is responsible for the day to day running of the depot, managing over 20 employees and 56 vehicles. He joined Western Scottish in 1983 and became an employee director when the company was purchased by its management and employees in 1991. Since the company was bought by Stagecoach, Kenneth has held a number a posts, bringing real dedication to them all.
Jason Rayner (Stagecoach South - Winchester)
Jason is currently Rail Replacement Manager, responsible for managing the contract with South West Trains for planned rail replacement services. He has a reputation for rising to every challenge that is thrown at him, responding in a highly professional manner. His employers say: “Jason is that vital person every business needs. He is the man who makes sure that everything goes to plan and the job gets done.”
Who could be nominated?
Any person working for a bus operator or local transport authority continuously for the last twelve months, who can show service in a management and/or supervisory role of more than five years.
… and by whom?
Senior managers in both operating companies and local authorities were asked to nominate people within their own organisation or with another operator or local transport authority who, in their view, qualified for this recognition.
Criteria and Entry Requirements
The award is made on the basis of the quality of the submissions made, which needed to set out:
- The nominee’s length of service
- The nature and extent of their current responsibilities
- The consistency of the nominee’s record of achievement
- The sustainability of the entrant’s contribution.