West Midlands

Top Express Operation, sponsored by Volvo Bus

Category Winner

Travel de Courcey – National Express Operation

Travel de Courcey is a local, family-owned business that places high values on customer service and the professional integrity of its staff. At first sight its relationship with National Express looks like a David and Goliath scenario, yet the company has more than proved itself, to the extent that it is now contracted to operate well over 4 million miles for National Express annually.  Not only are high profile routes operated, but Travel de Courcey vehicles are frequently selected by National Express to represent the company in high-profile public relations events.

Top Shire Operator, sponsored by Ticketer

Highly Commended

Travel de Courcey

A company that has demonstrated that there is still place for a local, family-owned business based on traditional values but combined with industry-leading levels of service, technological innovation and a dedication to the reduction of carbon emissions. Considering the extremely rapid growth of the company over recent years, the judges were impressed that this had been achieved without losing sight of the basics of good bus operation and staff relationships, evidenced by the very high passenger satisfaction levels and extremely low staff turnover.

Environment Award

Highly Commended

Travel de Courcey & partners – Coventry Park & Ride South Electric Vehicle Project

An excellent example of committed partnership between Coventry City Council, Centro, Cenex (Centre of Excellence for Low-Carbon Technologies) and Travel De Courcey, the prime aim of the Coventry Park & Ride South project was to reduce carbon emissions in a polluted city centre environment, and increase patronage and modal shift through the operation of the UK’s first large, fast-charging electric buses. The judges were impressed with the project and its potential and, not least, how it seems to have had a transformational impact on the company operating the service.

Innovation Award, sponsored by Alexander Dennis

Highly Commended

Centro – The Safer Travel Command Centre   

Centro’s innovative approach to partnership working to make travelling on public transport safer than ever has resulted in a unique way of monitoring the network in the West Midlands. The judges were impressed with how, in a first for the UK, three public sector agencies, Centro, West Midlands Police and British Transport Police, have united to provide an unparalleled service from a centralised base, reassuring public transport passengers about their personal safety and successfully driving down crime year-on-year.

Local Authority Project of the Year

Highly Commended

Centro – Birmingham City Centre Interchange

Centro’s City Centre Interchange project implements elements of Birmingham’s Big City Plan to enhance the public realm and provide an integrated public transport information and wayfinding system. Delivering five bus interchanges with new passenger infrastructure and significant highway changes, and brought about through a statutory Quality Bus Partnership, the scheme supports the Midland Metro tram extension with the objective of making public transport a much more attractive option for commuters and visitors to Birmingham city centre.

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