Chris Moyes Memorial Award for Top National Bus Driver
sponsored by Traffilog
Silver Award Winner
National Express West Midlands
Since joining National Express West Midlands' Pensett depot in May 2012, Paul has established himself as a true customer champion - from spreading the festive spirit by singing carols to putting patients and visitors on his route to the hospital at ease. Although working on high frequency urban services, his customers still recognise him and for one of the 17 plaudits he has received is for "the best customer service I have ever received on public transport". Considered a credit to the business and a technically brilliant driver by National Express, Paul has won the National Express UK Bus Driver of the Year award and impressed the judges with his many customer commendations and excellent track record.
Putting Passengers First
sponsored by Euro Bus Expo
Gold Award Winner
CENTRO - WMPTA
Transforming Bus Travel - Partnership Plus
Following the success of the 'Transforming Bus Travel' partnership between Centro, National Express and other bus operators in the West Midlands which surpassed every target, the project was enhanced and expanded in 2013. Partnership Plus is a shared vision to improve bus travel through a high-quality, accessible bus network, enabling patronage to grow each year and contributing to the economy and well-being of the region. The success brought about by a real involvement of stakeholders and the mechanisms to put passengers first impressed the judges, with a 7% improvement in punctuality, an 8% gain in customer satisfaction scores in the recent Passenger Focus surveys and an increase in passenger numbers.
Top City Operator
sponsored by INIT Innovations
National Express West Midlands
NXWM has raised its service offer and improved customer experience with commercial, environmental and other initiatives such as the innovative 'Transforming Bus Travel' partnership with Centro and its Master Driver training accredited by the Institute of Advanced Motoring. Operating more than 1,700 vehicles from 10 depots across the West Midlands, the company of more than 5,500 staff impressed the judges with its progress and initiatives, which have led to improvements of 7% in punctuality and an 8% in passenger satisfaction. NXWM has also seen 2% passenger increase on commercial services and 5% where network reviews have taken place.
Top Shire Operator
sponsored by Ticketer
Travel de Courcey
Travel de Courcey is a family business that has grown substantially in a short time, and now operates more than 130 vehicles from three depots across the Midlands, across Coventry, Warwickshire and Leicestershire, with 300 plus staff. Traditional values coupled with industry-leading levels of service, technological innovation and a firm focus on the environment have enabled Travel De Courcey to develop into a company recognised as one of the Stock Exchange's 'Top 1,000 Companies to Inspire Great Britain'. The judges were particularly impressed by the company's emphasis on customers and other stakeholders, such as its 'Heroes' awards for staff celebrating their achievements where photos and summary of why they are a 'hero' are displayed on buses.
Young Manager of the Year
sponsored by Chartered Institute of Logisitics & Transport
National Express UK Bus
Stephanie has developed a strong operational knowledge and understanding since joining National Express' graduate management scheme in 2011. Her first appointment as Assistant Operations Manager was at the company's biggest business - Birmingham Central and she now manages 450 drivers and nine office staff at the Walsall depot, where, in her first week she discounted 55 hours from the weekly payments due to incorrect coding. One of Stephanie's most impressive strengths is her employee engagement skills. Committed to staff development and known to go the extra mile for her staff, she has shown great enthusiasm in helping the business reach out to more young women. Finding her a bright and bubbly individual, the judges were impressed by the significant performance improvements Stephanie has achieved.