Industry People 2007

The Chris Moyes Memorial Award 

The late Chris Moyes of the Go-Ahead Group, in whose memory this award was presentedThe award is for a contribution to the delivery of excellence in the bus industry above and beyond the call of duty, i.e. beyond the actions required of the nominee(s) under his or her contract of employment, which either assisted the promotion of bus travel to the wider public; or promoted the comfort and safety of bus users.

It was open to bus company operations, engineering or administrative staff up to and including management grades, and staff up to and including management grades in other organisations working with the industry.

Nominations of individuals or teams of people from amongst their staff were sought from operating bus companies (and particularly local bus garages), local authorities (including Passenger Transport Executives and Transport for London) or other bodies involved in the planning and provision of local bus services or working with the industry, including manufacturers and suppliers.

The award was presented in memory of Chris Moyes, for many years a distinguished senior manager in the industry, and Chief Executive of the Go-Ahead Group plc until his illness forced his resignation in July 2006. Chris, who was a great friend and supporter of the UK Bus Awards from the beginning, died in September 2006.

Winner: Alan Bwye,  First London

Alan Bwye's long career is marked by conspicuously good service in often difficult conditions.   As an engineer he has successfully introduced new vehicle types and modernised garage practices, improved staff training resulting in improved efficiency and reduced costs.

After arson caused serious damage at his depot he achieved the almost impossible, turning out a full service the next day after making all serviceable vehicles available and using his considerable reputation to secure vehicles on loan from elsewhere.

Through Alan's hard work and organisational skills, Westbourne Park is the operations centre for the Notting Hill carnival.  Alan is truly an ambassador for the industry.

Alan Bwye of First London

Runner Up: Brendan Scanlon, Transdev London United

Brendon Scanlon, Service Controller, "simply loves his job": and in simply loving it he has made a massive contribution to his company through his dedication to delivering route performance of the highest quality.  He enthusiastically embraced the opportunity to develop and roll out training for to meet the demanding standards of Transport for London's Quality Improvement Contracts.

"You have to be on the ball" sums up Brendon's approach and the procedures that he has developed to help maintain regularity and customer service in London's difficult traffic conditions.

Highly Commended:

Stagecoach North East - David Hands 

David Hands exemplifies the personal touch that makes a potentially humdrum routine enjoyable.  His relationships with customers, rewarding well behaved youngsters with marketing "goodies" and offering commentary on local surroundings, have attracted media coverage.

A respected member of the local community and the Stagecoach team, David also works for charity.   The judges are pleased to recognise his efforts as an outstanding member of the often unsung army of individuals that do their jobs well and add value through the personal touch.

David Hands of Stagecoach North Eats with colleagues

Traveline Merseyside - Team

Delivering public transport information as part of the national Traveline programme demands consistent, high quality performance.  The Traveline Merseyside team has risen to the challenges of tough performance targets and new journey planning software to become top performer in the national mystery shopper surveys over the last five years.

During that time staff flexibility has allowed the service to develop providing external services to Merseyside companies and also training in public transport information across the country.

The customer enquiry team at Merseytravel

Warrington Transport - Drivers (Team)  

It is good to recognise the crucial role of drivers, a company's human face to its public.  Having invested heavily in training and achieving 'Investor in People' status, Warrington Borough Transport is reaping the rewards with 97% of its passengers "satisfied or very satisfied" with drivers in its regular customer satisfaction monitoring.

Patronage growth in Warrington is estimated to have reduced morning peak traffic congestion by 15%, a result to which the driving team has contributed massively by their passion for customer service.

 

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