Sponsored by the Luke Rees-Pulley Charitable Trust
Luke Rees-Pulley was a driver at London General’s Putney Garage who loved the job and was passionate about treating passengers properly. He was tragically murdered in 2005, and the charitable trust was founded by his father Richard in his memory.
This award is presented to the London bus driver who has best demonstrated excellent performance from the customer perspective in the 12 month period to the end of June 2007.
All London bus garages were eligible to submit nominations for their best-performing drivers based on:
- Mystery Traveller reports
- Driving Standard Assessment reports
- Public Commendations
- Driver Monitoring (Internal) assessments
- Accident record.
Where necessary other areas of performance, including discipline and attendance, were considered.
The winner of the Top London Bus Driver prize was, in the judges' view, the individual who best represented the customer's ideal: a driver who is friendly, helpful, conscientious, mindful of passengers' comfort and wellbeing - in short, a true professional and worthy ambassador for the job.
Winner: Danny Tiwari London General, Waterside Way Garage
Danny Tiwari regularly receives commendations praising his driving ability as well as his cheerful and helpful attitude towards his passengers. Danny has an exemplary safety and attendance record. Should any member of staff have a problem he is the first to offer his assistance.
He is a committed member of staff who takes pride in his appearance and he is a very good diplomat for London General. Danny was also nominated for London General's Employee of the Year Awards.
Joint Runner Up: Michael Francis First London, Alperton Garage
Michael Francis has devoted almost his entire working life to bus driving and has 34 years of uninterrupted safe driving. His attendance record has been excellent, and driving standards assessments show that his passengers enjoy a smooth and comfortable journey.
Michael is described by his manager as 'a perfect gentleman', someone who always puts the safety and welfare of his passengers first. This is view is endorsed by his passengers and he has been commended for being kind, helpful and very considerate.
Joint Runner Up: Eamonn Sweeney First London, Greenford Garage
Eamonn Sweeney is described by his staff manager as a 'model employee'.
He has a superb attendance record with no entries other than holidays. His driving standard assessment reports are exemplary and also has an excellent accident record, being awarded safe driving diplomas annually. Whatever needs doing Eamonn is always happy to help out. Out on the road he is relaxed and in control and polite and pleasant to all his passengers.
Stephen Elliot First London, Uxbridge Garage
Stephen Elliott has been with First at Uxbridge Garage for 3 1/2 years but has been commended by passengers and his managers for his excellent attitude and good manner with passengers. He is described as an all rounder with a good attendance and accident record who is very passenger-oriented.
His skill at dealing with the unexpected was demonstrated when a passenger was taken ill on his bus. He called an ambulance and ensured that the passenger was taken to hospital. The passenger later phoned the garage and wrote in to express gratitude to Stephen.
Clifford Irvine London Central, Bexleyheath Garage
Cliff represents all that which is best and professional in a London Bus Driver. He has never had a bad or indifferent Mystery traveller report and there has never been a complaint. All driving standard reports assess his drive as grade 1. Accidents don't feature in his world . Last time he had a day off was in 2004, the previous occasion was a day in 2002. You can see he is improving! Cliff is conscientious about the job; he is friendly and helpful to passengers.
Julie Smith Travel London, Twickenham Garage
With two recent Grade 1 Driving Standard Assessment Reports, Julie Smith continues to show her commitment to her passengers by ensuring that she gives them the best possible service. Julie's constant attention to her passengers and other road users needs demonstrates her professionalism in all aspects of driving a large vehicle in London traffic.