Putting Passengers First – The Claudia Flanders Memorial Award, sponsored by INIT
Category Runner Up
Bluestar – Star Access
Bluestar is dedicated to putting passengers first by exploring new and innovative ideas. It has invested in new technologies such as mobile app ticketing and free wi-fi which enable customers to buy tickets in advance. These and a number of other initiatives, including often overlooked ones like improving the on-bus layout to allow more room for wheelchairs and buggies, something which particularly appealed to the judges, have created added value for users and potential users and contributed to ongoing increases in the number of people using its services.
Making Buses A Better Choice: the Peter Huntley Memorial Award, sponsored by Heathrow Airport
First Hampshire & Dorset with Hampshire CC – Eclipse
The Eclipse Bus Rapid Transit network offers users a high quality public transport experience, providing a fast, reliable link between Gosport and Fareham, avoiding the main A32 road. Customers seem to like what they see and passenger numbers have grown significantly, proving that when it comes to travel between the two towns, Eclipse really is the best choice. The judges were impressed with the modal shift that appears to have taken place from cars that have to use the very congested road alternative, and commented that the real potential of Eclipse would be realised if and when the current proposed extensions of the scheme are introduced.
Uni-link with Bluestar – A Platform for Growth
With 22,000 students and 5,500 staff, a strong transport network is vital for the University of Southampton with its multiple campuses. Travel demand is substantial and managing this is a top priority. By providing a high quality operation, with free wi-fi and opening up the network for everyone, not just students, the Uni-link network has seen impressive growth from around one million passengers in 2008 to 4.5 million last year, figures that greatly impressed the judges, and helping to make the operation sustainable for the city.
The Marketing Excellence Award, sponsored by CBS Outdoor
Go South Coast (more Bus) – more, more, more!
People in Bournemouth and the surrounding area wanted to know who that other operator – more – was, as they were so much better than Wilts & Dorset! Having introduced the ‘more’ brand on two core routes back in 2004, customers soon realised ‘more’ had something more to offer, so the company rolled out the strong new brand across the rest of the Poole and Bournemouth network in stages. Any large brand change takes time, effort and money, and the judges were impressed with the careful planning that had gone into the change.
Yellow Buses – The Brighter Bus Company
Yellow Buses is a company that has transformed itself over recent years, considerably helped by sustained, effective marketing that has taken apart a company with a great history, and re-built it to give it an invigorating – and successful – push in the very competitive Bournemouth and Poole market. Yellow Buses is now a robust, energised business fit and active in its marketplace. The judges were really impressed with how this has been planned and carried through - and, not least, by the 61% increase in passengers that has been achieved since 2005 by the combination of strong marketing initiatives and a quality bus operation.
The Young Manager of the Year Award, sponsored by the Chartered Institute of Logistics and Transport
Tom Waterhouse (Stagecoach South)
A jovial character, Tom is a well respected manager amongst his staff, peers and management team. He works hard and has continued to developed his management skills, having only joined the Stagecoach graduate scheme in 2009. He puts himself forward, getting out into the community to represent the company or getting behind the wheel if needed, as well as helping out in other areas of the business.
The Unsung Heroes Award, sponsored by Backhouse Jones
UK Bus Awards Special Commendation for Outstanding Service
Vernon Gibbs (Southern Vectis)
Vernon first started at Southern Vectis in 1969 as an apprentice mechanic and is currently Engineering Manager, responsible for a fleet of 128 vehicles. Throughout his career he has managed large scale projects, including establishing new garage and fleet maintenance facilities for other subsidiaries within the parent group. He leads by example and this, as well as his extensive knowledge, has made him widely respected by his colleagues.
Jason Rayner (Stagecoach South)
Jason is currently Rail Replacement Manager, responsible for managing the contract with South West Trains for planned rail replacement services. He has a reputation for rising to every challenge thrown at him, responding in a highly professional manner. His employers say: “Jason is that vital person every business needs. He is the man who makes sure that everything goes to plan and the job gets done.”
The Chris Moyes Memorial Award for Top National Bus Driver, sponsored by Traffilog UK
Augusto Iandi (First Hampshire & Dorset)
Gus, as he is known, is a popular Weymouth driver with an infectiously cheerful disposition. He demonstrates just what a difference a polite and friendly manner can make. Among the many accolades, one customer said of him: “Overall his service was very friendly and his humour puts a smile on everyone’s face. I’ve never quite met a bus driver like him and he makes my journey a joy. He is so polite and everyone in the community knows about his great attitude and friendliness.”
Top National Bus Depot, sponsored by Personal Group
Newport, Southern Vectis
Newport depot performs consistently well across the whole range of key performance indicators, delivering a comprehensive service across the Isle of Wight with a commercial network operating 365 days per year. This consistently high service delivery has been rewarded with almost continuous patronage growth since 2005, overall passenger numbers having increased by a staggering 66% in eight years. Not only were the judges impressed by the high level of performance and passenger growth, but they liked the priority given to worthwhile community and environmental initiatives.