Top Express Operation, sponsored by Volvo Bus
First Cymru – Greyhound Express
First Cymru has operated a successful express service between Swansea and Cardiff for many years. In March 2013, this was extended to provide a direct luxury link with coaches fitted with leather seats, power sockets, free wi-fi and toilets on board between Swansea, Cardiff, Newport, North Bristol and Bristol Airport. As well as catering for those travelling to the University of the West of England and North Bristol’s employment zones, in the absence of a rail alternative, the company seized the opportunity to develop a road-based connection for people wishing to travel from South Wales to their destinations via Bristol Airport.
The Marketing Excellence Award, sponsored by CBS Outdoor
Lloyds Coaches – Creating a Strong Brand Image
Sustained effective marketing is not just for operators with the resources of the big companies. As a small business in a largely rural area of Wales, Lloyds’ intention was to create a strong brand image for the company by making it a trusted household name, instantly recognisable and well known throughout its operating area and beyond – and synonymous with the quality products and services provided. The judges were impressed with the thoughtful and effective way the company had gone about its plan, reflected in the increase in like-for-like passenger numbers and revenue obtained from its services.
The Young Manager of the Year Award, sponsored by the Chartered Institute of Logistics and Transport
Morgan Stevens (Newport Transport)
Morgan is currently Operations Manager at Newport Transport, giving him wide-ranging responsibilities. He has developed good working relationships, both internally and externally, and is regarded as a solid and dependable colleague. His knowledge of the industry combined with his management skills and personality make him a great asset to his employer and his community.
The Unsung Heroes Award, sponsored by Backhouse Jones
UK Bus Awards Special Commendation for Outstanding Service
Gieni Dudek (Newport Transport)
Gieni joined Newport Transport as a conductor in 1969 so he could save to buy a car. 44 years later he is still there, having held every job in the operations department! As well as being diligent in his work, he has also worked hard on the social side of the company and has also got Newport Transport involved in the local community. He has shown great dedication in every role he has held, making him a true unsung hero.
The Chris Moyes Memorial Award for Top National Bus Driver, sponsored by Traffilog UK
Harmesh Chand (Newport Transport)
When it comes to the qualities required to be a top bus driver, Harmesh Chand’s employers claim he has them all. Reliable, loyal, trustworthy, modest, polite and helpful are just some of the labels he has attracted, and he goes out of his way to provide first class customer service. It is therefore not surprising that he attracts regular customer commendations, making him a worthy contender for Top National Bus Driver.