Services to the Industry 2010

Winner: Frank Clegg MBE, General Manager - Buses, Translink

Frank Clegg, this year's winner

The Citation

This year’s Award for Services to the Bus Industry goes to somebody whose career with the industry dates back some 43 years to the day in 1967 when he jointed the industry as a clerk, subsequently rising to his current position as a General Manager.

Throughout that period, his leadership skills have helped his company through some very difficult times, and he has managed a series of major innovations over the last decade or so which have transformed bus services, achieved substantial market growth and completely changed public perceptions of public transport in the area.

Committed to the well being of the staff who work with him, he is always ready to share the benefit of his knowledge and experience to guide and help when needed.

From working on the frontline of bus service provision during the height of civil unrest in his home province, through to his current role as a General Manager, this year’s winner is known for his passionate commitment to providing the best possible service to the public.

The UK Bus Awards Management Committee is delighted to be able to recognise such long, devoted and successful service to the industry which he loves.

A portrait of Frank Clegg

A passionate interest in buses has been the driving force behind Frank Clegg’s career. He joined Belfast Corporation Transport Department in September 1967 as a Clerical Officer, working on the trolleybus conversion programme and then helping to cope with the devastation wrought to the bus network by the troubles - often working through the night to revise and adapt schedules to match available staff and resources and keep the services running.

Frank was promoted steadily through the 1970s and 1980s, becoming Central Area Operations Manager responsible for all Ulsterbus/Citybus and Flexibus operations within the Greater Belfast Area from 1990.

Appointed Network Technical Support Manager in 1999, he took responsibility for the management of all Research, Development and Service Planning functions within the expanded Translink organisation.

He managed the introduction of such innovations as the Goldline Express Network, and in February 2005, the award-winning Belfast Metro network as well as the ongoing programme of Ulsterbus network reviews. He assumed the role of General Manager, Bus Services in an acting capacity in January 2007, an appointment made permanent in April 2009.

He has been key driver in Translink’s success story following the significant changes across the company - last year around 70 million passenger journeys were made – an increase of almost 6 million from 2004/05. His commitment to staff and employees is also well noted throughout the company as he is always ready to share the benefit of his knowledge and experience to guide and help when needed.

Frank worked as a volunteer for the Red Cross between 1970 and 1992 and was awarded the MBE for services to public transport in Northern Ireland in the 2008 New Year’s Honours List.

You can read the full text of Frank’s nomination on the next page

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